AI Business Systems Analyst jobs in United States
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Kforce Inc ยท 1 day ago

AI Business Systems Analyst

positionCharlotte, NC
timeContract
remoteOnsite
senioritySenior Level
money$55/hr - $63/hr
date5+ years exp

Kforce Inc is seeking an AI Business Systems Analyst to support the design and optimization of AI-driven self-service and conversational IVR experiences. The role involves collaborating with various teams to deliver impactful conversational solutions across customer service and digital support journeys.

ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Lead end-to-end requirements for conversational IVR initiatives from ideation through deployment
Partner with product owners, engineering, data, QA, and vendor teams to design and enhance NLU/LLM-powered conversational solutions
Define business and technical requirements, user stories, success metrics, logging, and reporting needs
Analyze call volume, intent, and deflection data using SQL and BI tools to drive continuous experience optimization
Design conversation flows, dialog tasks, utterance mappings, and entity strategies
Build mockups, prototypes, and process flows using tools such as Voiceflow, Visio, Lucid, Balsamiq, or similar
Create and execute UAT test plans, traceability matrices, and support defect triage
Produce executive-level reporting, insights, and recommendations based on data analysis
Serve as a primary point of contact for cross-functional teams and external vendors

Qualification

Conversational IVR designSQL analysisRequirements elicitationSDLC methodologiesData visualization toolsStakeholder managementUAT executionDefect managementCommunication

Required

5+ years of experience as a Business Analyst, Technical Business Analyst, or Product Analyst supporting digital, IVR, or AI-driven platforms
Hands-on experience working within SDLC methodologies (Agile/Scrum, Waterfall, or hybrid)
Experience designing or supporting conversational IVR, NLU, NLP, LLM, or GenAI-based solutions
Strong SQL skills with the ability to independently analyze and interpret large datasets
Proficiency with tools such as JIRA, Azure DevOps, Confluence, Tableau, Power BI, Voiceflow, Visio, Lucid, or equivalent platforms
Proven expertise in requirements elicitation, stakeholder management, UAT execution, defect management, and reporting
Excellent communication skills with the ability to translate complex technical concepts into clear, actionable business insights

Benefits

Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Paid time off
Paid sick leave

Company

Kforce Inc

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Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
dateFounded in 1962
location
Tampa, Florida, USA
people-size1001-5000 employees
web-link
https://www.kforce.com/

H1B Sponsorship

Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)

Funding

Current Stage
Public Company
Total Funding
unknown
2024-05-20IPO
2014-06-08Acquired

Leadership Team

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Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
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Recent News

PR Newswire
Monument Consulting Announces 2025 Strategic Suppliers
2025-11-19
thefly.com
Kforce price target lowered by $5.50 at UBS
2025-11-07
Business Wire
Kforce Reports Third Quarter 2025 Revenue of $332.6 Million and EPS of $0.63
2025-11-04
Company data provided by crunchbase