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Do it Best · 2 days ago

Loyalty Programs Manager

Fort Wayne, IN

Full-time

Onsite

Senior Level

7+ years exp

Do it Best is a member-owned hardware, lumber, and building materials co-op in the home improvement industry. The Loyalty Programs Manager will lead the loyalty program strategy and ensure its successful implementation across various marketing channels and promotions.

Wholesale

Responsibilities

Lead loyalty program strategy

Lead loyalty program roadmap and continuous improvement

Lead the Go to Market (GTM) content for loyalty program execute at retail

Own loyalty program vendor partnerships

Lead loyalty marketing team to ensure ongoing day-to-day operational success

Establish KPIs and measurement strategy for branded loyalty program

Track member/retailer (store level) ROI to ensure positive to promote retention and grow of the program

Review P&L to ensure loyalty programs drive revenue for the company

Partner with analytics team on consumer segmentation and action plans

Meet with loyalty team and marketing partners to review processes, vendors and functionality regularly for continuous improvement

Partner with marketing counterparts to ensure Rewards messaging is incorporated into other channels (brand, circulars, digital, ecomm, etc.)

Drive continuous improvement initiatives around loyalty processes and functionality to support our members and retailers AND drive program ROI

Qualification

Loyalty program managementDigital rewards program executionCross-functional team managementMicrosoft Office proficiencyData analyticsDetail orientedTime managementProject managementWritten communicationVerbal communicationPresentation skills

Required

Bachelor's degree in related field (marketing, advertising, communications, merchandising, etc.) or equivalent work experience

7+ years of recent management of loyalty programs in retail

Significant experience in executing rewards programs at retail in a digital environment with, but not limited to, functionality on an Ecommerce platform and mobile application along with communication execution through mobile push, SMS, online, POS, digital display, social, email, etc

Proficient in Microsoft Office tools (Outlook, Word, Excel, Powerpoint)

5+ years' experience managing teams

Experience managing vendor partners

Experience working with and managing cross-functional teams

Detail orientated

Mastery of time management and project management

Able to effectively action based on data and analytics

Excellent written and verbal communication skills

Strong presentation skills

Ability to work with members/retailers as needed to support questions, feedback, etc

Preferred

Working in an organization with multiple brands

Having both retail and wholesale experience

Working in a franchise or co-op model

Benefits

Full insurance benefits package including Medical, Dental, & Vision

Paid time off to foster work/life balance

Profit sharing

Bonus Pay opportunities

Retirement funding opportunities

Education reimbursement

Health club reimbursement

Career advancement opportunities

Company

Do it Best

Based in Fort Wayne, Ind., we are the only U.S.-based, member-owned, comprehensive and fully integrated hardware, lumber and building materials buying cooperative in the home improvement industry.

Founded in 1945

Fort Wayne, Indiana, USA

1001-5000 employees