RapidFire Safety & Security · 1 day ago
Coordinator - Fire Suppression Inspections
Brea, CA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $26/hrRapidFire Safety & Security is a leading provider of fire life safety and security solutions, and they are seeking a Coordinator – Suppression Inspections to ensure timely and efficient delivery of inspection services. The role involves coordinating with customers, service technicians, and internal teams to manage inspection requests and appointments effectively.
Field SupportPublic SafetySecurity
Hiring Manager
Allie Short
Responsibilities
Responding to customer inquiries and requests for inspection services, either by phone, email, or in-person
Providing prompt and accurate information to customers regarding inspection options, pricing, and scheduling
Coordinating and scheduling Inspection appointments based on inspection due dates, customer preferences, and technician availability
Ensuring that appointments are properly allocated, and technicians are properly informed about the job requirements
Assigning service technicians to specific inspections based on their skillset, availability, and location
Communicating inspection details, directions, and any specific customer requirements to the technicians
Tracking the progress of inspection jobs and ensuring that they are completed within the agreed-upon time frame
Following up with technicians and customers to address any issues or concerns that may arise during the job
Maintaining accurate records of customer interactions, requests, and inspection details
Resolving any customer complaints and/or issues in a timely and satisfactory manner
Collaborating with other internal teams, such as sales or technical support, to provide comprehensive solutions to customer problems
Liaising with internal team to ensure the timely compliance reporting of inspection results (as required) and identified deficiencies
Coordinating with external service providers, if required, to ensure seamless service delivery
Identifying areas for improvement in inspection delivery processes and suggesting solutions to enhance efficiency and customer satisfaction
Participating in meetings and training sessions to stay updated on new products, technologies, and industry trends
Perform other duties as assigned
Qualification
Required
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to work under pressure and meet tight deadlines
High school diploma or equivalent; relevant certifications as NICET or associate degree is a plus
Proven experience in a similar role, preferably in a service-oriented industry
Proficiency in using computer software and databases
Must be legally authorized to work in the United States
Preferred
Knowledge of service management software or CRM systems is preferred
Company
RapidFire Safety & Security
RapidFire Safety & Security is a safety and security company that provides inspection programs and system solutions. It is a sub-organization of Texas Star Fire Systems.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M
Michael McLeod
Chief Executive Officer | Founder | Board Member
Company data provided by crunchbase