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DC Water · 6 days ago

Specialist, Developer Refunds

Washington, DC

Full-time

Onsite

Entry, Mid Level

$80K/yr - $95K/yr

1+ years exp

DC Water is an essential service provider in the nation's capital, and they are seeking a Specialist, Developer Refunds to manage refund requests related to developer accounts. This role involves ensuring accuracy and compliance in the refund process while maintaining high customer service standards.

Environmental ConsultingRecyclingWater

Comp. & Benefits

Responsibilities

Review developer refund requests for completeness, accuracy, and eligibility in accordance with established policies and procedures

Verify payment history, account balances, and supporting documentation through financial and permit management systems (e.g., SAP, PIMS)

Collaborate with the Finance Department to initiate refund transactions, ensuring appropriate approvals and documentation are in place

Maintain detailed tracking logs of all refund requests, approvals, and disbursements

Communicate with developers, contractors, and internal departments to resolve discrepancies or obtain missing information

Reconcile refund activity with accounting reports and identify any outstanding or pending items for follow-up

Prepare refund summaries, reports, and metrics for management review

Assist with audits and ensure that all financial records are accurate and compliant with organizational standards

Analyze and reconcile developer account activity to determine refund eligibility and accurate refund amounts

Recommend process improvements to enhance efficiency, accuracy, and transparency in refund management

Support Permit Operations staff with inquiries related to developer billing, credit balances, or account adjustments

Assist with creating developer accounts and processing payments in coordination with Finance and Permit Operation

Qualification

Financial processingSAPAnalytical skillsCustomer servicePlanning skillsExcelOutlookPowerPointWordMS TeamsSharePointEnglishOrganizational skills

Required

One (1) to three (3) years of experience in financial processing, accounts receivable/payable, or customer service within a government, construction, or utilities environment

Bachelor's degree in Accounting, Finance, Business Administration, or a Business-related field or the equivalent combination of education and experience, consisting of a high school diploma or General Educational Development (GED) certificate and 5 to 7 years of experience in financial processing, accounts receivable/payable, or customer service within a government, construction, or utilities environment

Demonstrated planning, and organizational skills

Experience with SAP, Oracle, or similar financial systems

Must have advanced proficiency in various software packages including Outlook, PowerPoint, Excel, and Word, MS Teams, and SharePoint

English