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Spindle · 1 day ago

Customer Success Manager

Greater Chicago Area

Full-time

Hybrid

Entry, Mid Level

$80K/yr - $100K/yr

2+ years exp

Spindle is a technology company dedicated to improving industrial operations through innovative software solutions. The Customer Success Manager will serve as a trusted advisor, ensuring customers achieve success and value from Spindle's products by providing strategic insights and data-driven recommendations.

CRMHuman ResourcesInformation TechnologySaaSSoftware

Hiring Manager

Susan Blackwell McLain

Responsibilities

Serves as a trusted advisor to customers, providing guidance, support, and strategic insight throughout the entire customer lifecycle

Translates data into clear narratives—presenting findings and recommendations to stakeholders in a storytelling format that drives alignment, informed decision-making, and measurable business outcomes

Lead external and internal business analytics initiatives to deliver data-driven insights that guide client strategy and operational improvements

Mine, interpret, and visualize large datasets using KPIs, industry trends, customer data, and competitive intelligence

Implements strategies and processes that deliver consistent customer satisfaction and retention

Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation

Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes

Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers

Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges

Advocates for solutions, product enhancements, and other actions to meet the needs of customers

Qualification

Customer Success ExperienceBusiness Analyst ExperienceProject ManagementAnalytical SkillsCRM SystemsMicrosoft Office SuiteInterpersonal SkillsCommunication SkillsOrganizational SkillsTechnical Writing

Required

At least 2 years customer success experience

At least 2 years Business Analyst experience

Experience managing complex projects with inter-related development and business requirements

Must have high level of interpersonal skills to handle sensitive and confidential situations

Must be able to able to build rapport and communicate well with Spindle customers and all levels of the organization (Executive to floor team members)

Must have strong organizational, analytical, and execution skills. Including a high degree of accuracy and exactness in performing daily tasks

Established competence in identifying issues and proposing methodological solutions proactively

Excellent written & verbal communication skills, interpersonal skills, and tight collaboration approach required

Ability to encourage and enforce development of best practice and processes with project team members

Ability to work with Microsoft Office Suite products and Spindle specific software

Experience with CRM system such as Hubspot, ServiceHub, SalesForce, BullHorn