eJAmerica · 1 day ago
Information Technology Help Desk
Avon, IN
Full-time
Onsite
Senior Level
5+ years expeJAmerica is seeking a Deskside support member with strong technical knowledge and hands-on experience in various IT technologies. The role involves providing desktop support, managing end-user computing, and ensuring a stable desktop environment through effective troubleshooting and support services.
ConsultingInformation TechnologyManagement Consulting
Hiring Manager
Pallavi Gopalkrishna
Responsibilities
Over 5 years of hands-on experience in desktop support and end-user computing
Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting
Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps)
Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot
Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support
End-to-end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning
Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting
Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions
Capable of documenting solutions and creating user-friendly knowledge base articles
Work collaboratively with IT teams to maintain a stable and efficient desktop environment
Experienced in working in a global delivery model with strong communication, analytical, and time management skills
Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support
Qualification
Required
Over 5 years of hands-on experience in desktop support and end-user computing
Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting
Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps)
Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot
Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support
End-to-end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning
Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting
Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions
Capable of documenting solutions and creating user-friendly knowledge base articles
Work collaboratively with IT teams to maintain a stable and efficient desktop environment
Experienced in working in a global delivery model with strong communication, analytical, and time management skills
Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support
ITIL & Ticketing System Familiarity
Microsoft Client OS (Win10, 11)
Basic network configuration and troubleshooting (static IP, DHCP, DNS)
Microsoft 365 Support
Print and File share services
Hardware Break-fix/Replacement
Patch Management
Application installation and troubleshooting
Imaging & Device Provisioning
Preferred
ITIL V4 Foundations
MD-102: Endpoint Administrator
Microsoft 365 Certified: Fundamentals - MS-900
Company
eJAmerica
eJAmerica provides management consulting, information technology consulting and sourcing advisory services.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase