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Harry Winston · 1 day ago

Project Specialist, Client Services & Repair

New York, United States

Full-time

Onsite

Mid Level

3+ years exp

Harry Winston is a luxury jewelry company, and they are seeking a Project Specialist to manage client repair and alterations. The role involves ensuring timely delivery and accurate execution of repair orders while maintaining communication between various departments.

JewelryManufacturing

Comp. & Benefits

Hiring Manager

Michael Guntmacher

Responsibilities

Receive new Client Service & Repair orders and provide item repair history research

Ensure proper processes are upheld by Retail

Responsible for accurate data entry and maintenance updates into various systems inclusive of Excel spreadsheets with weekly cross checks of the master List

Monitor and communicate systematic Client order updates as needed, often multiple times throughout the day

Ensuring timely delivery of repair orders from the manufacturing teams inclusive of ordering replacement stones and communicating delays in advance of due date

Processing work orders with Inventory Control, assuring that all systematic updates are completed accurately and timely before product transfer, which includes variant card revisions and monitoring associated departmental costs

Adhere to the Logistical shipping schedule to ensure all client orders are transferred to applicable departments, abiding by the designated cut off times and regulations

Managing the Ship List Tracker to ensure timely and efficient delivery of international client orders and arranging special shipments as needed

Conduct monthly physical inventory, research and resolve discrepancies

Identify areas for process improvements and efficiencies

Assist with all departmental reporting needs

Manage special projects and support for occasional departmental staff shortage at the request of Management

Qualification

Order processingMicrosoft ExcelLuxury Retail experienceAnalytical problem-solvingBusiness writingMulti-taskingTime managementTeam collaborationVerbal communicationDetail oriented