BJ's Wholesale Club · 3 days ago
Experienced Front End Supervisor Full Time
Hudson, MA
Full-time
Onsite
Entry, Mid Level
$20.50/hr - $25.63/hr
2+ years expBJ's Wholesale Club is powered by a dedicated team of over 30,000 members who contribute significantly to the community. The Member Experience Supervisor is responsible for leading the Front End team, ensuring a positive member service experience, and driving club performance through effective leadership and operational excellence.
E-CommerceRetailShopping
Responsibilities
Know the business: Exhibit strong business acumen through strategic thinking and data-driven decision-making
Lead through change: Model leadership competencies and act as a champion for growth
Communicate effectively: Provide teams with the information, direction, and support needed to succeed
Build high-performing teams: Foster collaboration, provide clear direction, and hold team members accountable
Deliver results: Set clear expectations, follow up consistently, and drive execution
Develops Talent & Team: Consistently fosters a culture of growth by actively developing team members through collaboration, coaching, and empowerment. Encourages continuous learning and creates opportunities for others to succeed
Display Leadership: Demonstrates strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively. Builds inclusive relationships that support a collaborative and respectful team environment
Teach, coach, & lead: Support team development through training, feedback, and on-the-job coaching. Ensuring learning takes place in the flow of work
Drive values-based culture: Promote strategic thinking, ethical decision-making, and inclusion
Create a safe and collaborative environment: Foster open communication and team trust
Recognize and retain top talent: Celebrate achievements and focus on career growth
Guarantee service excellence: Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club
Monitor engagement levels: Observe Member engagement and department execution to ensure premium shopping experience
Resolve concerns: Support team in resolving Member issues and delivering satisfaction
Maintain Club Standards: Consistently Delivering GOLD Standards in your club
Raising The Bar: Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role
Cost Discipline: Meet or Exceed Labor and Supply Plans for your club
Drive Performance and Profitability: Using reporting to identify trends and areas of opportunity
Acquire a deep knowledge of key metrics and reporting for total club and department performance
Lead all Frontline, Membership Services Desk, Membership Sales Ambassador and functions: Focus on membership performance, frontline service, Voice of the Member (VOM), and club promotions to drive a positive member experience and business results
Develop and manage high-performing teams: Lead recruiting, training, and performance management for FELs, Cashiers and Membership Sales Ambassadors. Provide regular coaching, feedback, motivation, and discipline as needed to ensure team engagement and accountability
Ensure proper staffing and processes: Ensure the right people and operational processes are consistently in place to support excellent member service and execution
Maintain strong knowledge of policies and procedures: Maintain clear understanding and consistent application of club policies and procedures across Member Services and Frontline teams
Execute corporate programs to standard: Implement company initiatives across areas of responsibility according to plan and performance expectations
Drive policy and procedural compliance: Enforce operational standards to maintain integrity and control within Member Services and Frontline environments
Leverage reporting tools to drive performance and development: Utilize company systems and reporting platforms to assess team performance, identify strengths and opportunities, prioritize development actions, and collaborate with the Assistant Club Manager of Member Experience to optimize results and elevate the member experience
Communicate effectively across teams: Serve as a communication bridge, ensuring clarity on membership, frontline initiatives, and club happenings across team members, leadership, and support teams
Drive membership growth and retention: Execute acquisition, retention, loyalty, and member experience initiatives to achieve Membership Fee Income goals and other membership KPIs
Meet or exceed productivity expectations: Ensure productivity standards are met on the Frontline through effective scheduling, task execution, and adherence to process
Ensure service excellence: Monitor team performance and member interactions to uphold a positive and consistent service experience
Oversee Front Door recovery and follow-up: Ensure weekly entry of Front Door recoveries from frontline team and lead retraining or corrective action as needed to support compliance and service standards
Comply with club standards: Maintain full adherence to all club policies, procedures, and operational expectations
Perform other duties as needed: Support other departments at the discretion of Club Leadership
Maintain regular, predictable, full attendance: Demonstrate consistent presence to support operations, leadership coverage, and team engagement
Qualification
Required
Demonstrates leadership capabilities, including supervising cross-functional teams, training team members, and driving and communicating results
Basic computer knowledge (MS Word, MS Excel, Email) required
Open shift availability required
At least 18 years of age
Must maintain all training and required certifications
Preferred
2 years customer service or sales experience preferred
High school diploma, college degree, and/or big box wholesale, retail, grocery and/or leadership experience is preferred
Benefits
Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
Company
BJ's Wholesale Club
BJ's Wholesale Club, commonly referred to simply as BJ's.
10001+ employees
H1B Sponsorship
BJ's Wholesale Club has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (55)
2023 (48)
2022 (66)
2021 (45)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-28IPO
2011-09-30Acquired
2011-06-29Private Equity
Leadership Team
B
Bob Eddy
Chairman and CEO
L
Laura Felice
Executive Vice President, CFO
Recent News
2025-12-20
Retail Dive
2025-12-04
Company data provided by crunchbase