Apply on Employer Site

Infosys · 21 hours ago

Senior Project Coordinator

Bristol, TN

Full-time

Onsite

Mid, Senior Level

0+ years exp

Infosys is a global leader in next-generation digital services and consulting, and they are seeking a Senior Project Coordinator. This role involves close collaboration with teams in telecom Service Delivery and managing various responsibilities related to order processing, customer communication, and project management.

ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware

No H1B

Responsibilities

Handle escalations, mentor junior team members and contribute to process improvements

Maintain a high level of communication with internal teams and customers to improve processes to enhance efficiency and customer satisfaction

Document all issues, troubleshooting steps, and resolutions in the ticketing system

Ensure work is carried out within agreed service levels and project guidelines to meet organizational objectives

Process orders via multiple channels and ensure accurate entry into systems

Execute customer quotes and manage orders for local exchange carriers

Coordinate service delivery functions and communicate order status

Process documentation

Handle escalations for special and expedited order requests

Collaborate with cross-functional teams (Sales, Provisioning, Billing, Operations) to reconcile order status

Partner with Sales, BPI, Sales Engineers, Account Management, and Product teams to resolve ordering issues

Respond to inquiries from the Sales Team

Validate contractual and customer information

Maintain close working relationships with Sales/CCMs to ensure timely and accurate order entry

Apply critical thinking to evaluate order packages and ensure accurate translation into ordering systems

Continuously learn and improve job skills through training and development

Support Lumen’s order processes and procedures through billing

Stay updated on new products, systems/tools, and process changes

Qualification

Information TechnologyTelecom operationsOrder processingProblem-solvingCustomer serviceAnalytical skillsWindows applicationsCommunication skillsTeam collaborationAttention to detail

Required

Candidate must be located within commuting distance of Bristol, TN or be willing to relocate to the area. This position may require travel in the US

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

At least 6 months of Information Technology experience

At least 6 months of related experience in order entry, provisioning, or any related telecom operations. Expected to handle escalations, mentor junior team members and contribute to process improvements

Excellent interpersonal and communication skills. Maintain a high level of communication with internal teams and customers to improve processes to enhance efficiency and customer satisfaction

Strong problem-solving abilities and attention to details

Ability to work in a fast-paced, dynamic environment and manage multiple projects