Sedgwick · 2 days ago
Remote Housing Coordinator
United States
Full-time
Remote
Entry Level
$17/hr - $18/hr
2+ years expSedgwick is a company that provides meaningful services to people facing unexpected challenges, and they are seeking a Remote Housing Coordinator. This role involves coordinating temporary housing solutions for displaced policyholders, requiring strong communication and negotiation skills to ensure suitable accommodations are secured.
BankingInsuranceRisk Management
Responsibilities
Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders
Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support
Qualify housing needs by gathering details about the insured’s lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities
Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options
Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances
Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines
Customize housing options that align with both policy coverage and the insured's expectations—balancing budget, availability, and quality
Maintain high touch service throughout the policyholder’s stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs
Draft and review lease agreements and related documents with attention to detail and policy compliance
Enter and maintain accurate data in housing databases, CRM tools, and internal platforms
Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively
Handle multiple claims and assignments at once with professionalism and urgency
Serves as the point of contact for VIP clientele
Performs other duties as assigned
Supports the organization's quality program(s)
Qualification
Required
Bachelor's degree or equivalent from an accredited college or university preferred
Two (2) years experience in inside sales, customer service, or account management
Exceptional verbal and written communication skills; capable of calming distressed clients with professionalism and compassion
High emotional intelligence with the ability to adapt tone and approach to diverse client situations
Proficient in Microsoft Office Suite (Word, Excel, Access) and adept at learning new housing and CRM platforms
Advanced internet research capabilities to locate viable rental properties in limited markets
Detail-oriented and organized with strong documentation habits
Ability to multitask in a fast-paced environment with shifting priorities
Negotiation and relationship management skills with vendors, property managers, and landlords
Solutions-oriented mindset with a focus on timely, proactive service delivery
Credit security clearance, confirmed via a background credit check, is required for this position
Preferred
Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred
Experience coordinating accommodations for high-net-worth clients or large-loss claims is a plus
Bi-lingual English/Spanish a plus
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
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