Information Technology Support Specialist jobs in United States
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MS Companies ยท 1 day ago

Information Technology Support Specialist

positionGreater Indianapolis
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

MS Companies is seeking an IT Support Specialist to provide first-level technical support for hardware, software, and mobile devices across the organization. The role involves troubleshooting, equipment support, inventory tracking, and mobile device management in a fast-paced corporate environment.

Information Technology & Services

Responsibilities

Serve as Tier 1 end-user support for desktop computing and mobile device environments
Install, configure, diagnose, repair, maintain, and upgrade PC hardware and software
Install, configure, diagnose, and maintain mobile devices (iOS and Android)
Troubleshoot issues in person, by phone, email, and through helpdesk software
Track, manage, and ship IT equipment and maintain accurate inventory records
Provide timely and accurate end-user assistance and follow-up
Maintain a professional, upbeat image while representing the organization
Perform additional duties as assigned by the department leader

Qualification

Desktop hardware supportMobile device troubleshootingWindows-based software knowledgeNetworking conceptsSalesforce experienceHelpdesk software experienceCustomer service orientationTechnical documentation readingInterpersonal skillsSelf-motivated

Required

Minimum of 2 years of experience in desktop hardware and software support or configuration
Minimum of 2 years of hands-on hardware troubleshooting experience
Minimum of 2 years of experience configuring and troubleshooting mobile devices (iOS and Android)
Strong technical knowledge of Windows-based desktop hardware and software
Ability to read and understand technical manuals, procedural documentation, and OEM guides
Basic understanding of networking and cloud computing concepts
Strong written and verbal communication skills
Effective interpersonal and relationship-building skills
Strong customer-service orientation
Self-motivated and able to prioritize and execute tasks independently

Preferred

Salesforce experience and/or familiarity with other CRM tools
Experience using helpdesk or ticketing software
Experience supporting both desktop and mobile computing environments
Exposure to asset management or equipment inventory tracking

Company

MS Companies

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People. Technology. Data.
dateFounded in 1999
location
Indianapolis, Indiana, US
people-size1001-5000 employees
web-link
http://www.mscompanies.com

Funding

Current Stage
Late Stage

Leadership Team

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Pete Butler
Founder, CEO & President
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Craig Carpenter
Executive Vice President, Chief Legal Officer, & Chief People Officer
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Company data provided by crunchbase