Apply on Employer Site

Dexian · 2 days ago

Desktop Support #989372

Brookshire, TX

Full-time

Onsite

New Grad, Entry Level

Dexian is seeking a reliable and customer-focused Desktop Support Technician to provide first-line technical support to end users in their Brookshire, TX location. The ideal candidate will have a strong foundation in IT fundamentals and excellent communication skills.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

H1B Sponsor Likely

Hiring Manager

Craig Meibers

Responsibilities

Provide technical support for hardware, software, and peripheral issues

Troubleshoot issues related to Windows and/or macOS systems

Support users with login issues, password resets, and basic account access

Install, configure, and maintain desktops, laptops, printers, and mobile devices

Escalate unresolved issues to Level 2 support teams as needed

Document incidents, requests, and resolutions in a ticketing system

Assist with new hire onboarding and equipment setup

Follow IT policies, procedures, and security best practices

Deliver professional and courteous support to all end users

Qualification

CompTIA A+ certificationWindows 10/11Microsoft 365Hardware troubleshootingActive DirectoryTicketing systemsRemote support toolsCustomer service skillsCommunication skills

Required

CompTIA A+ certification (required)

Basic knowledge of Windows 10/11 (macOS exposure a plus)

Basic knowledge of Microsoft 365 (Outlook, Teams, OneDrive)

Basic knowledge of hardware troubleshooting (desktops, laptops, peripherals)

Strong verbal and written communication skills

Ability to work onsite in Brookshire, TX

Willingness to learn and grow in an IT support environment

Preferred

Previous experience in a Help Desk or Desktop Support role

Familiarity with Active Directory (user accounts, password resets)

Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.)

Familiarity with remote support tools

Customer service or technical support background

Benefits

Health insurance

PTO

Paid holidays

Opportunity for training, certification growth, and career advancement

Company

Dexian

Glassdoor3.5

Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.

Founded in 1994

Mclean, Virginia, USA

1001-5000 employees

https://dexian.com

H1B Sponsorship

Dexian has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (65)