Bilingual Customer Service Specialist jobs in United States
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RoundPoint Mortgage Servicing LLC · 1 day ago

Bilingual Customer Service Specialist

positionFort Mill, SC
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company committed to serving customers through one of life’s biggest journeys. The Bilingual Customer Service Specialist will provide proactive support to customers facing financial challenges, guiding them through the resolution process with empathy and precision.

FinanceFinancial ServicesMarketplaceMortgage

Responsibilities

Diagnose and Resolve: Quickly assess the root cause of customer delinquency. Formulate resolution strategies that restore account health and stabilize future payments
Lead with Empathy: Engage in clear, compassionate conversations to fully understand each customer’s financial situation, while instilling confidence in the resolution path
Loss Mitigation Expertise: Accurately identify and assess customers for loss mitigation support. Seamlessly guide them through the process, ensuring readiness and clarity every step of the way
Own the Journey: Manage all aspects of the resolution process – from collecting documentation and payments to navigating milestones in the insurance claim and loss mitigation process
Customer Experience Champion: Deliver an exceptional customer experience in every interaction – professionalism, personalized, and results-driven
Cross-Functional Collaboration: Contribute to a positive, accountable team culture focused on growth, support, and service excellence
Precision in Execution: Maintain accurate, timely account records. Communicate clearly and act decisively in high-stakes situations
Compliance Leader: Operate within all regulatory and internal guidelines. Uphold the company’s commitment to integrity and compliance

Qualification

Customer service mindsetBilingual SpanishBilingual EnglishAnalytical skillsTechnology proficiencyCollections experienceCommunicationHigh adaptabilityTeam-orientedReliabilityJudgment in confidentiality

Required

Fluency in both Spanish and English language
Confident with technology and ready to learn new systems
Strong communication – both verbal and written – with emphasis on active listening and clarity
Analytical skills and mathematical calculations
High adaptability in fast-changing environments
Show up consistently and on time – reliability matters
Strong judgment in handling confidential matters
Proven customer service mindset with polished phone presence
Team-oriented, self-driven, and solutions-focused
Deep sense of urgency and commitment to exceeding goals
High School Diploma or GED required (college degree is a plus)
Experience with collections, mortgage servicing, call center operations, or customer service

Preferred

GSE and GNMA experience
Experience with MSP platforms is a plus

Company

RoundPoint Mortgage Servicing LLC

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RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007.
dateFounded in 2007
location
Fort Mill, South Carolina, USA
people-size501-1000 employees
web-link
https://www.roundpointmortgage.com

Funding

Current Stage
Late Stage
Total Funding
$4.33M
2019-05-24Acquired
2018-08-23Series A· $4.33M

Leadership Team

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William Greenberg
Chief Executive Officer
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Corinne Knorr
Compliance Business Partner
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