PALNAR ยท 1 day ago
System Analyst/Technical Support Specialist
Quincy, MA
Contract
Onsite
New Grad, Entry LevelPALNAR is seeking a System Analyst/Technical Support Specialist to provide customer service and technical support for IT software. The role involves utilizing technical concepts to assist both technical and non-technical users, analyzing issues to determine root causes, and offering solutions to enhance workflows.
ConsultingInformation ServicesInformation TechnologySoftware
Hiring Manager
Ubair Anwaar
Responsibilities
Experience with customer service in usage of IT software
Strong communication skills to users with varying levels of technical knowledge
Utilize technical concepts for those with more technical knowledge and apply them to workflows, including but not limited to:
Development workflows on cloud environments
Components of full-stack applications, such as APIs, databases, servers
Break down above concepts for non-technical users in a precise and clear manner to determine workflow and guidance to be administered
Flexibility when resolving issues
Consider multiple potential solutions to a presented issue
Enumerate effects of solutions on the larger software environment
Weigh costs and benefits of each solution
Strong analytical skills
Analyze issues brought by end users to deduce root causes
Reference systems of record to rectify issues and/or history
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Qualification
Required
Experience with customer service in usage of IT software
Strong communication skills to users with varying levels of technical knowledge
Utilize technical concepts for those with more technical knowledge and apply them to workflows, including but not limited to: development workflows on cloud environments, components of full-stack applications, such as APIs, databases, servers
Break down above concepts for non-technical users in a precise and clear manner to determine workflow and guidance to be administered
Flexibility when resolving issues
Consider multiple potential solutions to a presented issue
Enumerate effects of solutions on the larger software environment
Weigh costs and benefits of each solution
Strong analytical skills
Analyze issues brought by end users to deduce root causes
Reference systems of record to rectify issues and/or history
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Company
PALNAR
Palnar is a software development and consulting company.
Founded in 1997
501-1000 employees
H1B Sponsorship
PALNAR has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (124)
2024 (29)
2023 (51)
2022 (41)
2021 (29)
2020 (56)
Funding
Current Stage
Late StageLeadership Team
S
Sachin Mandrekar
Chief Executive Officer
Company data provided by crunchbase