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Spring Health · 21 hours ago

Clinical Care Navigator (Monday to Friday 12pm-8pm ET)

United States

Full-time

Remote

Entry, Mid Level

$33.33/hr - $42.31/hr

2+ years exp

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Clinical Care Navigator role involves providing clinical support, crisis assessment, and connecting members to appropriate resources while collaborating with multi-disciplinary teams to ensure a smooth member experience.

Artificial Intelligence (AI)Health CareMental HealthmHealthWellness

Responsibilities

Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue

Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns

Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care

Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources)

Use effective written skills to complete professional documentation and to interact with members and providers through email

Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care

Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team

Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience

Participate in staff meetings, case consultations, and trainings

Assist with onboarding and mentoring new team members

Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards

Qualification

LCSWLMFTLPCCrisis assessmentMotivational interviewingCBTSolution-focused interventionsClinical care experienceDiversityInclusionTech-savvyMulti-taskingActive listeningWritten communicationVerbal communication

Required

LCSW, LMFT, LPC, or licensed psychologist

Minimum of 2+ years of direct clinical care experience

Expertise in crisis assessment and safety planning

Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions

Excellent listening, written and verbal communication skills

Acknowledge and embrace diversity and inclusion

Motivated to go above and beyond for members to provide a high-touch experience

Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks

Able to multi-task and context switch!

Flexibility required for occasional shift adjustments and availability needed to work 3 holidays per year

Benefits

Health, Dental, Vision benefits start on your first day at Spring.

Employer sponsored 401(k) match of up to 2% for retirement planning

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

We offer competitive paid time off policies including vacation, sick leave and company holidays.

At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.

Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.