Ideal Innovations, Inc. · 12 hours ago
Watch Desk Operator
Clarksburg, WV
Full-time
Onsite
Mid, Senior Level
6+ years expIdeal Innovations, Inc. is a company dedicated to supporting real-world operations for the Department of War and other government entities. The Watch Desk Operator role involves providing 24/7 operational support for biometric operations, requiring strong interpersonal skills and the ability to manage multiple tasks effectively.
ConsultingCRMInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Pamela Kocher
Responsibilities
Monitor unclassified and classified networks for the upload of biometric files and images
Manually transfer biometric files and images from one domain to another following the proper procedures involved in a cross-domain transfer
Answer questions concerning biometric files, transactions, and other general inquiries
Work closely with System Administrators to monitor current operational status of several systems and monitor systems health
Identify and correct biometric file errors, as necessary
Write and update standard operating procedures for common and recurring tasks
Utilize government-provided automated tools to maintain a 24/7/365 Watch Desk
Generate standard and ad hoc reports for government representatives
Review and identify data trends in order to provide recommendations for process improvement and training
Qualification
Required
Current DoW Secret Clearance
High School Diploma/GED
6 years' experience supporting the USG (civilian/contractor or military) or a related field
Experience with Microsoft Office
Must possess excellent verbal and written communication skills, be customer and detail oriented, possess good decision-making abilities and capable of working well both independently and as part of a group
This position exists in a dynamic environment supporting real-world operations, the applicant must be able to always remain professional
The position provides operational support in a 24/7/365 environment. The applicant must be willing to work shiftwork (weekends and holidays) to support operations
Preferred
Military/law enforcement experience preferred, not required
Biometrics experience is a plus, but not required
Company
Ideal Innovations, Inc.
Ideal Innovations, Inc, (I-3) is a service disabled veteran-owned firm that provides technology development, consulting and program management to Government, commercial and international customers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Loran Ambs
Chief Technology Officer
Donald MacGregor Ross
Chief Strategic Growth Officer
Company data provided by crunchbase