California Water Service Group · 1 day ago
Associate Customer Service Representative - WA
Puyallup
Full-time
Onsite
Mid, Senior Level
$22.50/hr - $37.40/hr
5+ years expCalifornia Water Service Group is a provider of water services, and they are seeking an Associate Customer Service Representative to deliver high-quality assistance to customers. This role involves handling customer inquiries, processing payments, and maintaining accurate records under supervision.
Utilities
Responsibilities
Accurately balance and complete a daily cash report
Takes customer orders and provides high-quality customer service as necessary
Assists customers in person and by phone, addressing questions regarding billing, payments, conservation and water quality
Enters data into the computer as required with speed and accuracy
Performs a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports
Operates standard office equipment, including word processing equipment as assigned; may perform duties on computer spreadsheet programs
Performs major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawer, and prepares bank deposits
Edits meter reading, writes and resolves service orders, folds and stuffs bills as requested
Updates customer accounts as needed
Corresponds with customers regarding metered billing status
Scans and saves service orders, files customer and system service orders
Performs other duties as assigned
Duties may include supporting other partner states, excluding California
Attend meetings and training as required
May be requested to work overtime or an alternative schedule based on company needs
Qualification
Required
High school diploma
Five years of customer service experience
Minimum three years' experience in a call center or shared services environment
Excellent customer service skills with a pleasant and professional manner
Must be available to work extended hours as required for customer needs
Valid State Driver's License
Background check and clean driving record required
Account skills for compiling adjustment and completing deposits
Fast and accurate data entry skills
Proficient with Outlook, Microsoft Word and Excel
Proficiency required in handling and balancing cash
Knowledge of English usage, spelling, grammar, and punctuation
Knowledge of office methods and equipment, including filing systems
Knowledge of principles and practices of customer service
Ability to operate a personal computer and other office equipment
Ability to manage multiple tasks accurately and with good humor
Ability to take initiative to address and resolve problems
Preferred
Degree preferred
Prior utility experience preferred
Company
California Water Service Group
California Water Service Group provides high-quality, affordable water and wastewater services to more than two million people west of the Mississippi River.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase