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Public Consulting Group · 1 day ago

Supervisor, Operations 1

El Cajon, CA

Full-time

Onsite

Mid Level

$54K/yr - $96K/yr

3+ years exp

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The Supervisor, Operations 1 role involves planning, organizing, and directing the activities of assigned staff, ensuring productivity and quality assurance goals are met, while providing consultation on federal policies and procedures.

ConsultingManagement ConsultingService Industry

No H1B

Responsibilities

Plans, organizes, and directs the activities of assigned staff and distribute work flow accordingly

Coordinates project activities with the project team, management and the client

Provides federal policy, procedure, and regulation consultation

Participates in weekly status updates and monthly status reports with clients and project team

Ensures that assigned staff reach and maintain productivity and quality assurance goals

Conducts staff performance evaluations

Provide outstanding customer service to guests, addressing inquiries and resolving issues promptly

Train, mentor, and schedule front desk team members

Ensure compliance with company policies and procedures

Monitor guest satisfaction and implement improvements as needed

Collaborate with other departments to ensure smooth operations

Coordinates and completes special projects as assigned

Qualification

Federal policy consultationData analysisTeam managementMicrosoft OfficeProject coordinationClient-facing skillsCommunication skillsInterpersonal skillsOrganizational skillsTime management

Required

Excellent communication, interpersonal and client-facing skills

Ability to work independently and on a team

Ability to organize and plan work efficiently within set time limits

Ability to understand and interpret federal and state laws and regulations

Ability to analyze and manage significant amounts data and produce written reports

Ability to effectively communicate project status, issues and information to the client

Ability to manage a team and effectively coordinate project tasks across multiple counties

Strong Microsoft Office applications skills; preferably with Excel, Word, Outlook, and Access

Associates degree or higher, preferably Social Work, Public Policy, or other closely related fields

3+ years of relevant work experience in the fields of employment services, workforce development, human services, or public policy. Direct supervisory or management experience preferred