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iA Financial Group (Industrial Alliance) · 3 days ago

Agent Support Representative

Waco, Texas

Full-time

Onsite

Entry Level

1+ years exp

iA Financial Group is a prominent insurance and wealth management company, and they are seeking an Agent Support Representative to be the first point of contact for policyholders, agents, and internal teams. The role involves communicating with customers, explaining policy coverage, and providing support while maintaining a positive and professional demeanor in a high-volume call center environment.

FinanceIndustrialInsurance

No H1B

Responsibilities

Communicate with customers via inbound/outbound calls, chat, email, and written correspondence in English

Explain policy coverage and respond to inquiries with clarity and empathy

Assess customer needs and determine when to escalate requests to other departments

Update policies and maintain accurate service logs

Stay informed on company products and procedures to provide accurate support

Maintain a positive and professional demeanor in a high-volume call center environment

Uphold compliance with all applicable laws, regulations, and internal policies

Qualification

Customer service experienceCommunication skillsMS Office proficiencyAttention to detailTyping speed 35 WPMActive listeningAdaptabilityOrganizational skillsCollaboration