McKesson · 6 days ago
Customer Service Representative
Mason, OH
Full-time
Hybrid
Entry Level
$15.68/hr - $26.14/hr
1+ years expMcKesson is an impact-driven, Fortune 10 company that focuses on making quality healthcare more accessible and affordable. The Customer Service Representative will perform customer service activities on behalf of pharmaceutical manufacturers, handling order processing and inquiries while ensuring customer satisfaction.
BiopharmaBiotechnologyHealth CareInformation TechnologyPharmaceutical
Responsibilities
Manages client’s customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements
Answers inbound calls and inquiries from the client’s customers and the client representatives for order placement, order status, returns, and designated client topics. Triages inquiries to client partners per pre-defined processes
Manages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner
Investigates and resolves customer issues, including but not limited to, shipment discrepancies, delivery delays, pricing differences, order blocks
Works collaboratively with internal partners, such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections, to promote client and customer satisfaction
Performs day end clearance processes to ensure all orders are successfully moving through the system to ship as expected and research/resolves issues to avoid service disruption
Provides reporting as needed to support the client and operation
Attends client meetings as needed to represent the Customer Care function
Processes return orders according to the client return policy
Coordinates the creation of new client customers through the master data process
Qualification
Required
Typically requires 1+ years of relevant experience
Strong written communication skills
Basic math skills
Self-motivated on all initiatives
Literacy in a Windows environment
Multi-tasking/pivoting from one client to another
Works with sense of urgency
Proficient in Microsoft Excel and Outlook
Process Improvement focused
Interpersonal skills
Strong sense of urgency to resolve customer issues
Highly accurate data entry and checking skills
Listening and communicating with empathy
Collaborative mindset
Ability to navigate multiple systems
Ability to work within Microsoft Suite, (basic level of Excel and Outlook knowledge)
Computer literacy in a Windows environment
1 + years of customer service or other relevant experience
Resolution with an effortless customer experience in mind
Ability to communicate in a professional manner via both phone and email
Problem resolution
Promotes a constructive and positive team atmosphere, reflects team values, contributes actively to the team's success
Able to make logic and business sense decisions within operational and program guidelines
Preferred
Proficient in Sales Force
Proficient in SAP
Benefits
Competitive compensation package
Annual bonus
Long-term incentive opportunities
Company
McKesson
McKesson distributes medical supplies, information technology, and care management products and services.
10001+ employees
H1B Sponsorship
McKesson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (129)
2023 (82)
2022 (142)
2021 (144)
2020 (154)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-11-18IPO
Leadership Team
Brian Tyler
CEO
Jim McAuliffe
CFO
Recent News
2026-01-12
2026-01-06
2026-01-03
Company data provided by crunchbase