Blue Cross and Blue Shield of Minnesota · 1 day ago
Workforce Management Analyst Lead
Eagan, MN
Full-time
Hybrid
Senior Level
$91K/yr - $150K/yr
6+ years expBlue Cross and Blue Shield of Minnesota is committed to transforming healthcare and is seeking a Workforce Management Analyst Lead to drive transformation within their Workforce Management organization. This role involves partnering with leadership to identify process improvements and optimize workforce planning across contact center environments.
Insurance
Responsibilities
Be a subject matter expert (SME) of policies, processes, software, role responsibilities, metrics, and reporting involving the workforce management team
Collaborate with leadership and cross-functional teams to identify and implement process improvements and automation opportunities
Influence division-wide workforce strategies to align with long-term business goals
Partner with business leaders to align workforce strategies with KPIs and financial outcomes
Translate business needs into actionable technical specifications for WFM tools and/or recommended workforce solutions that maximize efficiency and scalability
Perform advanced data analysis to identify trends, risks, and opportunities. Present solutions with clear timelines and objectives to ensure successful delivery of initiatives
Champion change management, ensuring smooth adoption of new tools and processes
Prepare and deliver presentations to leadership, providing insights and recommendations
Stay curious and keep up to date on the latest best-in-class workforce management solutions and methodologies
Manage ad hoc reporting, special projects, and other duties as assigned
Mentor cross-functional teams and champion a culture of continuous improvement
Qualification
Required
6+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered
5+ years of Workforce Management experience in contact centers, including inbound, outbound, and back-office operations
High level of proficiency in Excel including formulas, charts, and pivot tables
Ability to advocate and prioritize in a customer-centric organization
Demonstrated interpersonal skills to effectively obtain business requirements and present information
Strong written and verbal communication skills
Excellent Problem-solving skills; quick identification and efficient resolution of issues
Ability to validate, analyze and organize data, and recommend solutions to address business needs
Must be a self-starter with the ability to work independently and in team environments, multi-task, effectively prioritize, and deliver in a fast-paced, dynamic environment
Ability to adapt to ever changing health care requirements and processes
High school diploma (or equivalency) and legal authorization to work in the U.S
Preferred
Working knowledge of NICE Cloud CXOne, IEX and EEM software, or other workforce management software
Strong understanding of health care industry and/or BCBSMN operational areas
Familiarity with AI-driven workforce tools and automation technologies
Intermediate SQL and BI technologies
Bachelor's degree
Benefits
Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more
Company
Blue Cross and Blue Shield of Minnesota
About Blue Cross Blue Cross and Blue Shield of Minnesota is a taxable, nonprofit organization with a mission to make a healthy difference in people’s lives.
1001-5000 employees
H1B Sponsorship
Blue Cross and Blue Shield of Minnesota has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (6)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Carrie S. Lawrence
Executive Administrator to the President & CEO and Chief of Staff
Patsy Riley
Chief Goverment Officer and Senior Vice President and CEO, ClearStone Solutions
Recent News
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