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KeyBank · 1 day ago

Communications Manager (Internal/External)

New York, NY

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $150K/yr

5+ years exp

KeyBank is a financial services company seeking a Communications Manager to act as a strategic advisor across various lines of business. The role involves developing and executing integrated communications plans to support business priorities and enhance internal and external stakeholder engagement.

Banking

No H1B

Responsibilities

Act as knowledgeable business partner providing effective communications support to assigned LOB and/or functional area, or region

Partner with business leaders to analyze communication needs, determine objectives and design effective communication strategies

Consult with business partners to proactively identify and drive employee communications that align with Key’s overall strategy

Deliver strategic communications using established protocols that connect employees with business strategies, resources, tools, policies and procedures that they need to do their jobs

Utilize expertise in writing skills to draft critical communications for various stakeholders

Develop messaging and senior leader talking points to support business area objectives

Provide communications support for change management activity as needed

Communications are consistent, cohesive and link to overall strategy

Senior Communications Consultant is viewed as knowledgeable partner and relied upon for subject matter expertise

Employees are provided with the information, tools and resources needed to perform at a high level

Develop and execute on integrated communication plans and strategies for assigned LOB and/or functional area or region

Consult and coordinate the communication needs of client group to create comprehensive, high-impact plans that inform and engage employees, educate and build awareness and help improve business performance

Understand and stay informed of LOB/functional area/regional strategy and direction; adapt communication plan and deliverables as appropriate

Develop, prioritize and adapt project timelines and communication schedules to meet business needs

Deliver on communications output in timely and accommodating manner

Client needs and requests are met in timely fashion; on-time deliverables

Messaging is connected to business initiatives within client area as well enterprise-wide objectives

Employees feel compelled to change critical behaviors and strengthen Key’s culture to deliver a consistent, quality client experience

Establish effective and collaborative relationships

Develop and maintain strong collaborative and collegial relationships with assigned client group, Communications, Marketing, Go to Market, Human Resources and more

Treat co-workers, clients, and external contacts with professionalism and respect

Participate in project teams and support other lines of business as requested

Consistently demonstrate Key’s related leadership behaviors including: effective collaboration and accountability

Business partners, clients and co-workers rely on Communications Consultant as approachable, responsive and accountable resource in area of expertise

Communications Consultant has collegial and professional relationship with, and is respected by, business partners, co-workers, clients, and all levels of management

Promote and protect Key’s brand and reputation

Leverage completed strategic messaging that supports LOB/functional area/regional goals and objectives

Develop messaging that supports proactive or reactive communications activities

Support maintaining/strengthening existing media relationships; expand relationships or knowledge of emerging media (online, social, etc.); provide share of voice into the development of ongoing social media strategies

Ensure consistent messaging and delivery of foundational messaging

Mitigate risk of reputational threats

Stronger market perception and awareness

Broader reach to critical and new constituents

Qualification

InternalExternal communicationsStrategic communications planningEditorial skillsCrisisIssues managementData analysisRelationship buildingCreativityProblem-solvingFlexibilityAdaptabilityTeam-oriented

Required

Bachelor's degree in English, journalism, communications, or related field

5 to 7 years of internal and external communications experience in financial services

Excellent written and oral communication skills; proficiency in editorial and proofreading ability

Proven comfort level/experience working with mid to senior level management; demonstrates level of professional presence

Demonstrated creativity and ability to develop innovative and compelling communications

Proven ability to manage multiple projects in fast-paced environment under general direction from manager

Ability to produce a large volume of high-quality communications materials with attention to detail

Strategic thinker with ability to anticipate client needs and demonstrate level of influence based on understanding of business area

Good data analysis, problem-solving and critical thinking skills with the ability to report on and analyze communications efforts for future improvement

Demonstrated flexibility and adaptability in order to accomplish goals in evolving business environment

Ability to effectively collaborate; proven track record of solid relationship-building

Highly motivated and team-oriented self-starter with leadership potential