ING Hubs Poland · 5 months ago
Trade Support Analyst, FlexING
New York
Full-time
Hybrid
Mid Level
$105K/yr - $130K/yrING Hubs Poland is part of ING Financial Services LLC, which offers a broad range of innovative financial products and services. The Trade Support Analyst role involves providing level-2 support for applications in production, performing incident management, and automating processes to enhance operational efficiency.
AppsInformation TechnologyPaaSSoftware
Responsibilities
Perform incident and problem management activities, including root cause analysis to determine the actual failure cause and implement structural fixes. You communicate directly with users (Traders, Trading Risk Managers) on this from Amsterdam, London, Brussels, New York and Singapore
You provide level-2 support in deploying and running an application/stack in production. This implies being part of an on-call rotation scheme
Find opportunities to automate the testing of existing features, performance and security as well as the automation of deployments, monitoring, and more. This is a key responsibility of the Operations Engineers
Perform data improvement by (re)configuring new and existing products, reports and processes in general
You understand the entire stack’s technology on which the application runs and how it fits in the overall chain
Build, enhance and maintain tooling and scripts to automate repetitive or error prone tasks, using the correct Event Alerts
Perform Functional testing and Change Management activities in order to ensure the safe deliveries from Test, to Acceptance and to Production environment
Occasional travel abroad (Amsterdam / Brussels)
Qualification
Required
Have financial knowledge on interest rate and FX derivates valuation and market risk modelling (for ex. Greeks and VaR)
Offering functional incident management on a front office pricing application, used within the Financial Markets domain worldwide
Supporting end users in using the application; enriching the back-end databases with new products, reports and scheduled tasks
Advanced knowledge on MS SQL Server and Transact-SQL
Advanced knowledge of interest rates derivatives valuation
A customer focus, with the mindset to find and resolve root causes of incidents to structurally improve the customer experience
Comfortable Excel user
A good team player, cross functional, enjoys interacting with people of all levels in a multicultural environment
Proactive and attentive to other's needs
Preferred
Experience with tools like ServiceNow, Confluence, Azure DevOps is a plus
Familiarity with IT Service Management / ITIL processes is a plus
Scripting knowledge (Powershell, Python, bash) is a strong plus
Benefits
Comprehensive health benefits
Generous 401k savings plan
Competitive PTO
Adoption, surrogacy, and fertility services
Student debt assistance
Subsidies for expenses associated with commuting
Fitness
Company
ING Hubs Poland
We’re one of ING's global competence centres.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase