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Gateway · 1 week ago

Client Care Specialist

Austin, TX

Full-time

Onsite

Entry Level

$19/hr - $19/hr

1+ years exp

Gateway Services Inc. is North America’s leading accredited pet aftercare provider offering compassionate support and services. The Client Care Specialist is responsible for delivering quality customer service, assisting clients with product orders, and coordinating service requests to meet client expectations.

BankingFinanceFinancial Services

No H1B

Responsibilities

Ensure excellent customer service, interacting via telephone, email, and in-person

Build rapport and assist customers with product orders

Interact and provide information in response to inquiries about products and services

Determine client needs, offering possible solutions or follow-up as needed

Coordinate client service requests, to ensure delivery is in accordance with client expectations

Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services

Ensure best practices processes and procedures on all administrative and operational activities within the department

Any other duties as assigned

Qualification

Customer serviceMultitaskingInterpersonal skillsProblem solvingEffective communicationCompassionTeamworkMotivation

Required

Post-secondary degree or diploma in a related field

One year experience working within customer service environment involving client care

A high level of integrity, ethics, and compassion for the care of the deceased is required

Teamwork oriented

Strong problem identification and solving skills

Ability to effectively communicate, verbally and written

Ability to multitask with multiple systems, while interacting with customers

Highly motivated, energetic, and able to thrive in a fast-paced environment

Ability to build and maintain relationships with corporate departments, key business partners and customers

Benefits

+ 3 national medical plans that pay 100% after the members’ deductible and copays

+ 2 national dental plans that cover many services at no cost to the plan members

+ National vision plan

+ Company paid Life/ AD&D and LTD for all full-time employees

+ Chance to purchase additional Life/AD&D coverage at discounted rates

+ Critical Illness, Accident and Pet insurance are offered as an employee’s choice

+ Tax savings account: HSA, Health and Dependent Care FSAs

+ 401(k) Retirement plan

Potential for Career Growth

Employee Assistance Program

Paid Holidays & Time Off

A Sense of Community

Great Hearts & Minds Scholarship Program

Gateway Tuition Reimbursement Program

Company

Gateway

Gateway, headquartered in Jenks, Oklahoma, is a leading financial institution that provides banking and mortgage services to individuals and businesses.

Founded in 2019

Jenks, Oklahoma, USA

1001-5000 employees