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FieldStack · 1 day ago

Account Manager

Olympia, WA

Full-time

Onsite

Mid Level

FieldStack is a company focused on simplifying technology for retailers to enhance customer experiences and grow their businesses. The Account Manager will play a crucial role in client engagement and success, ensuring effective communication and collaboration to drive client growth and satisfaction.

AnalyticsConsultingPoint of SaleRetail TechnologySoftware

Hiring Manager

Leela Goodrobb

Responsibilities

Contribute to our SaaS client success team by providing high-quality service to our growing client base

Be the primary day-to-day point of contact communicating with clients primarily via phone, email, and video conferencing

Develop strong relationships with existing and new clients, from leadership to store operations, based on proactive communication and timely, efficient issue resolution

Partner with clients to understand business needs, build business cases, and articulate business objectives to internal teams

Initiate and maintain scheduled communication engagement with each client, including but not limited to Quarterly Business Reviews

Become expert in our clients’ unique respective verticals – staying in front of their industry trends, challenges, and opportunities

Collaborate with internal teams to identify areas of opportunity for client growth, create actionable recommendations, and consistently measure the performance of these initiatives

Proactively assess business intelligence data to develop value-added insights for our client base

Champion FieldStack’s unique unified commerce platform during client engagements

Continuously expand knowledge and understanding of the platform’s components

Be responsible for working with the onboarding team to integrate new clients, participate in trainings, and ensure smooth transition from onboarding to active client status

Lead ongoing client success by influencing adoption, expansion, and retention of our platform

Assist with client acquisition efforts, to likely include: Meeting with potential clients to provide insight on how current clients are utilizing and benefiting from FieldStack

Participation in software demonstrations

Attending trade shows

Capturing client testimonials

Assisting marketing with curating client-based FieldStack use cases

Qualification

SaaS experienceClient relationship managementRetail operations experienceProject ManagementCommunication skillsAnalytical skillsProblem solvingOrganizational skillsAdaptability

Required

Experience with relevant technology platforms and a passion for working in this space

Excellent communication skills, both written and verbal, with the ability to listen, understand, and validate the client's experience while building long-lasting mutually beneficial relationships with clients

Excel at problem solving with the ability to be inquisitive, resourceful, analytical, and adaptable

Capable of managing many clients and initiatives at once to ensure no lapse in coverage

Able to tactfully escalate priority issues both internally and externally

Highly organized