Veeam Software · 21 hours ago
Customer Success Specialist
United States
Full-time
Remote
Entry, Mid Level
$125K/yr - $208K/yr
2+ years expVeeam is the #1 global market leader in data resilience, providing solutions for data backup, recovery, portability, security, and intelligence. The Customer Success Specialist will focus on maximizing customer success by monitoring data risks, facilitating success sessions, managing churn risk, and identifying expansion opportunities within the Veeam portfolio.
Cloud InfrastructureData CenterData ManagementEnterprise SoftwareSoftwareVirtualization
Responsibilities
Monitor data risk and vulnerabilities using telemetry and recurring touchpoints; conduct platform health checks and report trends, applying the Veeam Data Resilience Maturity Model (DRMM) to track improvements
Plan and facilitate success sessions and QBRs; review business outcomes and align them to product adoption; highlight ROI achieved and potential gains with additional modules or seats
Manage churn risk by building proactive protection plans; advocate for customers; recommend alternative products or configurations for at-risk accounts; launch CSAT surveys; coordinate customer case studies
Identify and articulate expansion opportunities; review consumption trends; schedule expansion checkpoints with or without Account Executive (AE) coordination; convert signals into qualified opportunities
Connect adoption recommendations across VDC and adjacent offerings (Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, Kasten by Veeam) to maximize resilience, visibility, and orchestrated recovery outcomes
Capture feedback from exit interviews for churned customers (cloud reliability, latency, user experience); synthesize learnings to improve scaled journeys and program playbooks
Collaborate with Sales, Marketing, and CSEs to execute scaled campaigns and journeys that increase utilization, adoption, and customer health; ensure updates are reflected in Gainsight and reporting
Operate within a pooled coverage model focused on Velocity and Commercial–Inside segments for customers without a Named CSE
Qualification
Required
2–5 years in Customer Success operations or Program Management, ideally within data protection or cyber-resilience solutions
Bachelor's degree in Computer Science, Electrical Engineering, or a related technical field; MBA preferred with prior experience at a technical company
Proficiency with digital CS platforms (e.g., Gainsight), marketing automation tools (e.g., Marketo), and scaled journey execution; familiarity with CRM (e.g., Salesforce) and BI/reporting is a plus
Working knowledge of Veeam offerings: Veeam Data Cloud and at least one of Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, or Kasten by Veeam
Strong analytical skills to interpret telemetry, health scores, and consumption data; ability to translate insights into clear success plans and actions
Experience facilitating QBRs, building ROI narratives, and creating customer-facing artifacts (e.g., case studies, best practices)
Effective communication and stakeholder management skills; comfortable collaborating across Sales, Marketing, and Customer Success functions
Benefits
Unlimited paid time off, plus 3 global VeeaMe Days for self-care
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage from day one
Mental health support, therapy sessions, and digital wellness tools via SupportLinc EAP
401(k) retirement plan with matching contributions up to annual limits
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program
Company
Veeam Software
Veeam provides data resilience and data management solutions for cloud, virtual, and physical environments.
5001-10000 employees
H1B Sponsorship
Veeam Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$2.51BKey Investors
MicrosoftTPGInsight Partners
2025-02-25Corporate Round· $10M
2024-12-04Secondary Market· $2B
2020-01-09Acquired
Leadership Team
Anand Eswaran
President and CEO
William H. Largent
Chief Executive Officer
Recent News
2026-01-06
eeNews Europe
2025-12-15
2025-12-12
Company data provided by crunchbase