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Vail Resorts · 1 month ago

Support Manager, Rental Technology, Resort Application Development Team

Broomfield, CO

Full-time

Hybrid

Mid, Senior Level

$104K/yr - $110K/yr

2+ years exp

Vail Resorts is a leading operator of destination resorts and regional ski areas, committed to creating memorable experiences for both employees and guests. The Support Manager for Rental Technology will lead a team focused on operational excellence and incident resolution, enhancing applications that support guest and employee interactions.

LeisureTravel

Responsibilities

Model and promote our core values—Serve Others, Do Right, Drive Value, Do Good, Be Safe, Have Fun, and Be Inclusive—in every aspect of your leadership and decision-making

Ensure the reliability, performance, and efficiency of all systems through proactive monitoring, swift issue resolution, and continuous improvement

Develop a strong understanding of the business and partner with stakeholders to uncover impactful opportunities where technology can deliver meaningful value

Lead a multidisciplinary team of Developers, Business Analysts, and QA professionals, fostering a collaborative and high-performing environment. Support individual growth by understanding each team member’s career aspirations and guiding them toward development opportunities that align with both personal goals and organizational needs

Establish a strong support model, using a blend of employee, nearshore and offshore talent being mindful of team engagement and work sustainability

Lead daily triage sessions, ensuring that high-priority issues are swiftly identified, accurately assessed, and resolved with speed and precision

Ensure all development work follows established SDLC processes and complies with relevant security and regulatory standards

Manage resource capacity, along with budgets forecasts and actuals with discipline

Qualification

Software managementAnalytical skillsProblem-solvingComputer Science degreeEffective communicationRelationship-building

Required

B.S. or M.S. in Computer Science, Engineering, MIS or related field required

2+ years of software management experience, or leadership experience in software support teams

Ability to successfully resolve situations that are broadly defined, complex, diverse, and occasionally unprecedented

Excellent analytical and problem-solving skills

Effective communication and relationship-building skills across a variety of audiences

Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

Free ski passes for dependents

Critical Illness and Accident plans

Company

Vail Resorts

Glassdoor3.4

Vail Resorts is a network of the best destination and close-to-home ski resorts in the world including Vail Mountain, Breckenridge, Park City Mountain, Whistler Blackcomb, Stowe, and 32 additional resorts across North America; Andermatt-Sedrun and Crans-Montana in Switzerland; and Perisher, Hotham, and Falls Creek in Australia.

Founded in 1992

Broomfield, Colorado, USA

10001+ employees