Concierge/Performance Assosicate jobs in United States
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Sedgwick · 1 day ago

Concierge/Performance Assosicate

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Sedgwick is a company dedicated to helping people facing unexpected challenges. The Concierge/Performance Associate role involves assisting customers with inquiries regarding property repair solutions, ensuring customer satisfaction, and managing job dispatch to contractors.

BankingInsuranceRisk Management
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H1B Sponsor Likelynote

Responsibilities

Receives, reviews and dispatches new jobs to contractors based on job type and location
Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations
Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed
Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the proper channels
Attendance during scheduled work hours is required
Performs other duties as assigned
Supports the organization's quality program(s)

Qualification

Construction managementCustomer serviceChronicle softwareMicrosoft OfficeProblem resolutionMulti-taskingProfessionalismBilingual English/SpanishCommunication skillsDecision makingRelationship buildingOrganizational skillsTeamwork

Required

High school diploma or GED required
One (1) year of experience in construction management, restoration and/or insurance claims and customer service required
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Good problem resolution skills
Good judgment and sound decision making skills
Ability to build a consensus among various parties
Strong relationship building skills
Excellent organizational skills, accuracy, and attention to detail
Initiative and ability to multi-task
Above average speed and accuracy key stroke skills
High level of professionalism
Ability to work under pressure in a fast paced environment and maintain a positive demeanor
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies

Preferred

Chronicle software experience preferred
Bi-lingual English/Spanish a plus

Company

Sedgwick

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Glassdoor3.3
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Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
dateFounded in 1969
location
Memphis, Tennessee, USA
people-size10001+ employees
web-link
http://www.sedgwick.com

H1B Sponsorship

Sedgwick has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (4)
2022 (9)
2021 (14)
2020 (10)

Funding

Current Stage
Late Stage
Total Funding
$1.5B
Key Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired

Leadership Team

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Michael Arbour
Chairman & Chief Executive Officer
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Kalani Reelitz
Global Chief Financial Officer
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Recent News

Morningstar.com
Sedgwick names Paul White as CEO, International
2025-11-10
Research and Markets
Insurance Third Party Administrators Market Outlook 2025-2030: Increasing Demand for Healthcare TPAs Driving Industry Growth
2025-09-12
PR Newswire
Sedgwick appoints Vishy Padmanabhan to Chief Transformation Officer
2025-09-04
Company data provided by crunchbase