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Boeing · 4 days ago

E-4B Field Service Representative

USA - Offutt AFB, NE

Full-time

Onsite

Mid, Senior Level

$80K/yr - $108K/yr

7+ years exp

Boeing Aerospace Operations is seeking a Senior Field Service Representative to support their E-4B Program at Offutt Air Force Base, Nebraska, with regular travel to San Antonio, Texas. The role involves providing technical support, ensuring customer satisfaction, and overseeing maintenance procedures for E-4B systems.

AerospaceIndustrial

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Significant amount of demonstrated E-4B experience and knowledge in aircraft maintenance procedures, practices, engineering standards and specifications, specifically Electrical Systems and Avionics to support testing and repair of E-4B systems, as well as system components. Note: candidates with equivalent experience will be considered

Improve customer satisfaction through frequent and open communication with all customer contacts

Rapidly respond to resolve customer support issues

Provide technical research and guidance in the resolution of field problems related to installed equipment and systems and provide over-the-shoulder assistance and training to the Air Force maintainers

Collect and provide Data deliverables as necessary to maintain both internal program management requirements and contract delivery/report requirements

Oversee and provide advice in the identification and requisition of proper repair parts while troubleshooting

Provide advice and guidance on hard to obtain supply parts and support equipment

Provide advice in the identification of and instruction on the use of Boeing Publications, special tools, handling equipment, to include Ground and Peculiar Support Equipment (GSE/PSE), and test equipment associated with and related to the equipment/system

Qualification

E-4B aircraft experienceAircraft systems maintenanceField service representativeMaintenance trainingCustomer communication

Required

Minimum 7 years of experience working on aircraft systems

Minimum 1 year of experience in E-4B aircraft

Previous field service representative experience

Must be able to work variable shifts including weekends, holidays, and overtime as needed

At the sole discretion of leadership, must be willing and able (on potentially short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation

At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work. Failure to relocate will be considered as a resignation