Heitmeyer Consulting ยท 1 week ago
ServiceNow Data Analyst
Arizona, United States
Full-time
Onsite
Mid LevelHeitmeyer Consulting is seeking a ServiceNow Data Analyst for one of their financial services clients. The role involves analyzing and reporting on data within the ServiceNow platform, designing dashboards, and ensuring data quality, while collaborating with stakeholders to meet business needs.
EmploymentHealth CareRecruitingStaffing Agency
Responsibilities
Extract, clean, and analyze data from ServiceNow and other sources
Identify trends, KPIs, and actionable insights to improve IT service delivery and efficiency
Develop and maintain dashboards and reports for operational and executive audiences using tools like ServiceNow Performance Analytics, Power BI, or Tableau
Serve as a liaison between business stakeholders and the development team
Elicit, document, and validate functional and technical requirements for new modules and enhancements
Translate business needs into user stories, acceptance criteria, and test scripts
Perform data validation, cleansing, and transformation to ensure accuracy and integrity
Implement and enforce data governance standards and best practices
Support CMDB (Configuration Management Database) data accuracy through cleanup and normalization
Analyze and model business processes to map them to ServiceNow workflows for automation
Provide data-driven recommendations to optimize workflows and reduce resolution times
Collaborate with developers, administrators, and other teams to ensure data solutions meet business needs
Assist with testing, user acceptance testing (UAT), and change management documentation
Provide training and knowledge transfer on data best practices within ServiceNow
Qualification
Required
Bachelor's degree in Information Systems, Business, Data Analytics, or related field
Experience with ServiceNow, particularly CMDB and reporting/performance analytics modules
Proficiency in data analysis and visualization tools (Excel, Power BI, Tableau, SQL)
Strong understanding of ITIL and ITSM processes
Excellent communication, stakeholder management, and analytical skills
Preferred
Familiarity with Agile or SAFe methodologies
Company
Heitmeyer Consulting
Heitmeyer Consulting is providing professional staffing,consulting and solutions to all industries including financial services,health care.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sara Leech
Chief Financial Officer
Pat Scott
Managing Partner
Company data provided by crunchbase