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QTS Data Centers · 2 days ago

Critical Operations Technician I (Days)

Wilmer, TX

Full-time

Onsite

Entry Level

2+ years exp

QTS Data Centers is a leading provider of data center solutions, and they are seeking a Critical Operations Technician I. This role is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, and machinery, while also providing customer support on the Data Center floor.

Cloud ComputingCloud InfrastructureData CenterWeb Hosting

Responsibilities

Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems

Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment

Provide remote hands and eyes services for customers

Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures

Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment

Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work

Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts

Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation

Responds as required to building emergencies and customer requests

Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials

Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software

Qualification

IT equipment maintenanceElectrical systems knowledgeMechanical systems knowledgeMS Office proficiencyCustomer service skillsAnalytical skillsJob-related knowledgeComputer skillsTeamworkCommunication skillsProblem-solving