Humana · 3 days ago
Care Delivery Telesales Supervisor, Outbound- Remote
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $89K/yrHumana is a company focused on health and wellness, and they are seeking a Care Delivery Telesales Supervisor to lead a team conducting outbound sales activities. This role involves strategizing to re-engage customers and ensuring effective communication of services offered to prospective patients.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Leads the team responsible for winning back and re-engaging Medicare eligible patients through telephonic conversations
Guides proactive determination of patients' needs in order to provide stellar customer service leading to re-engaging former patients
Ensures team effectively describes services offered and sells prospective patients on the clinical care model
Ensures the team documents and modifies contact notes across multiple systems as necessary to properly document interactions with prospects and former patients
Decisions are typically related to schedule, plans and daily operations
Performs escalated or more complex work of a similar nature and supervises a group of agents; coordinates and provides day-to-day oversight to associates
Ensures consistency in execution across team
Holds team members accountable for following established policies
Qualification
Required
Ability to review and monitor reports and ability to analyze trends and patterns with performance and cyclical inventory periods and events
Possess a strong attention to detail, sound critical thinking and follow up skills
Previous sales skills or experience
Ability to manage multiple priorities simultaneously
Ability to present data, concepts, processes, and ideas to teams and leadership
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred
Knowledge of insurance processing or call center processes/practices
Develop strategies for adapting to a constantly changing workload or unforeseen situations
Ability to anticipate reporting needs and identify areas for improvement
Experience in the health care industry
Bachelor's Degree
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
Founded in 1964
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
2026-01-09
2026-01-07
2026-01-06
Company data provided by crunchbase