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Memorial Healthcare System · 2 days ago

Associate Service Management Specialist - Help Desk - FT - Days - DIO

Miramar, FL

Full-time

Onsite

Entry Level

1+ years exp

Memorial Healthcare System is dedicated to improving the health and well-being of the people in their care. They are seeking an Associate Service Management Specialist to provide first-level support for technical issues related to applications, hardware, and network requests for employees, vendors, and patients.

Health Care

H1B Sponsor Likely

Responsibilities

Provides real-time support to employees, vendors, patients, physicians and their office staff, related to computer/hardware and systems, typically resolving less complex problems immediately

Enters support requests into ticketing system to ensure proper resolution, tracking, and follow-up

Uses company ticketing system to track ongoing issues

Engages with customers remotely in order to determine nature and scope of the customer's issue and take appropriate action

Documents, resolves and closes customer issues according to existing service level guidelines, policies, and procedures

Promptly escalates more complex technology issues to higher level technical support or management to ensure timely resolution

Provides end-user desktop training and minor hardware/peripheral repair as appropriate in order to assist with problem resolution

References problem management database and service desk systems to provide well-informed solutions on routine issues

Qualification

IT customer supportTechnical knowledgeDecisive judgmentCritical thinkingCustomer serviceResponding to changeAccountabilityEffective communicationTeam work

Required

High School Diploma or Equivalent (Required)

Minimum one (1) year of IT experience required preferably in help desk, service desk, or call center setting

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision

Must be able to work in a stressful, fast-paced environment and take appropriate action

Preferred

Customer service-related experience preferred

Company

Memorial Healthcare System

Be at the heart of exceptional care.

Founded in 1953

Easton, Maryland, USA

10001+ employees

http://www.memorialregional.com

H1B Sponsorship

Memorial Healthcare System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (15)

2023 (4)

2022 (3)

2021 (4)

2020 (4)