Ipsos · 21 hours ago
Market Research Manager, Customer Experience
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
$77K/yr - $82K/yr
2+ years expIpsos is a global market research company, and they are seeking a Market Research Manager to join their Customer Experience team. The successful candidate will manage and analyze research projects while building and maintaining long-term client relationships.
AdvertisingConsultingMarket Research
Responsibilities
Execute all aspects of the research process from questionnaire writing and research design, field management, analysis and interpretation of results through to preparation of reports
Liaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that accurate, reliable results are delivered to client in a timely, cost-efficient manner
Build and maintain relationships with key clients by responding to queries and providing updates per client requests
Maintains project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life-cycle
Qualification
Required
Completed Bachelor's Degree in related field
2-3 years of market research experience
Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint
Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
Data savvy with a strong attention to detail and accuracy
Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
Ability to manage complex, multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budget
Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines
Thrives within a team environment
Excellent written & verbal communication skills with well-developed interpersonal and presentation skills
Preferred
Master's level education an asset
Customer experience research an asset
Basic knowledge of SPSS and/or other quantitative reporting tools highly desirable
Prior experience using Customer Experience Management (CXM) tech platforms (e.g., Qualtrics, Medallia, InMoment) highly desirable
Benefits
Generous PTO
Healthcare plans
Wellness benefits
Flexible workplace policy
Company
Ipsos
Ipsos is a market research company specialized in advertising, loyalty, marketing, media, and public affairs market research.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$412MKey Investors
Australian Renewable Energy Agency
2025-01-15Post Ipo Debt· $411.88M
2015-05-25Grant· $0.12M
1999-07-02IPO
Leadership Team
Jean Poitou
Chief Executive Officer
Dan Levy
Group Chief Financial Officer
Recent News
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