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Plasmidsaurus · 1 day ago

Technical (Scientific) Support Specialist - East Coast

Boston, MA

Full-time

Hybrid

New Grad, Entry Level

$62K/yr - $80K/yr

Plasmidsaurus is on a mission to accelerate new cures and promote a healthier planet by unlocking a new level of productivity for scientists. The Technical Support Specialist will serve as the first point of contact for customers, providing Tier 1-2 technical support to scientists and ensuring high-quality service and troubleshooting.

BiotechnologyLife ScienceProject Management

H1B Sponsor Likely

Responsibilities

Respond to customer inquiries via email and phone in a timely and professional manner balancing urgency and quality in your responses

Provide expert technical support for our sequencing services, quickly interpreting scientific information communicated by customers, and identifying their needs and the best path to solutions for their requests

Utilize internal systems with meticulous attention to detail to ensure rapid and precise inquiry resolution

Monitor sequencing process outputs and troubleshoot inconsistencies to ensure high-quality results

Identify and escalate complex issues to the appropriate departments, collaborating directly with our laboratory technicians, bioinformatics specialists, and software teams

Maintain accurate records of customer interactions and support cases in our CRM system

Provide feedback to improve workflows, documentation, and overall customer experience

Qualification

DNA sequencingGenomicsMolecular biologyCustomer serviceProblem-solvingBioinformatics toolsNGS data analysisTicketing servicesCommunicationCritical thinking

Required

A Bachelor's degree Biology, Genetics, Molecular Biology, or a related field

Experience in DNA sequencing, genomics, or molecular biology techniques

Some experience interacting with customers or users, ideally fielding high volume requests as the first point of contact

Strong critical thinking and problem-solving skills and excellent analytical capabilities

An ability to prioritize tasks and communication efficiently, ensuring timely updates without sacrificing quality of solutions or responses

Strong written and verbal communication and customer service skills

A proactive, solutions-oriented mindset and the ability to work both independently and collaboratively in a fast-paced startup environment

Preferred

Familiarity with bioinformatics tools and NGS data analysis is beneficial but not required

A systems thinking approach, looking beyond isolated issues to improve workflows, prevent recurring problems, and enhance the overall user experience

Contributed to the development of training documentation

Direct startup experience in Biotech, Medtech, or Healthtech

Experience with ticketing services like Service Hub, Zendesk, or Service Cloud

Company

Plasmidsaurus

Plasmidsaurus is a biotechnology company that provides whole plasmid and bacterial genome sequencing services.

Eugene, Oregon, USA

51-200 employees

https://plasmidsaurus.com

H1B Sponsorship

Plasmidsaurus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)