JPMorganChase · 1 day ago
Product Manager - Servicing & Operations - Payments - Vice President
4900 Memorial Hwy, Tampa, FL, 33634, US
Full-time
Onsite
Mid, Senior Level
5+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Product Manager for Merchant Services Servicing and Operations, you will support the development and execution of the product strategy and roadmap, ensuring that servicing solutions meet the needs of clients and service teams.
Asset ManagementBankingFinancial Services
Responsibilities
Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations
Collaborate with internal teams regarding servicing tool related inquiries and feedback
Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs
Assist in conducting analysis and market research to identify opportunities for automation
Monitor product performance and user feedback to support continuous improvement and innovation
Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools
Qualification
Required
5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Demonstrated ability to support the launch and management of software products
Strong analytical, problem-solving, and decision-making skills
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients
Ability to thrive in a fast-paced, dynamic environment
Excellent stakeholder management and communication skills - you translate complexity into clarity
Preferred
Demonstrated prior experience working in a highly matrixed, complex organization
Basic understanding of merchant services preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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