MSR Technology Group ยท 3 days ago
End User Support Technician
Kansas City, MO
Contract
Onsite
New Grad, Entry LevelMSR Technology Group is seeking an End User Support Technician to provide hands-on IT support for desktops, laptops, and peripherals. The role involves troubleshooting technical issues, managing service tickets, and supporting new hires while ensuring exceptional customer service.
Management Consulting
Hiring Manager
Rama Kishore Reddy
Responsibilities
Install, configure, and upgrade computer systems and peripherals
Troubleshoot hardware/software issues and provide timely resolutions
Manage ServiceNow tickets, ensuring accurate documentation and quick turnaround
Support new hire setups, office moves, and AV equipment troubleshooting
Maintain device inventory and ensure proper assignment tracking
Collaborate with IT teams for complex issue resolution
Assist with software installations and licensing compliance
Contribute to knowledge base updates and participate in problem/change management
Qualification
Required
High School Diploma or GED required
Strong knowledge of computer hardware, operating systems, and imaging tools
Excellent communication skills (written and verbal)
Ability to work independently and in a team environment
Self-starter with strong organizational and analytical skills
Company
MSR Technology Group
As a leader in professional services, MSR Technology Group ignites growth for businesses across diverse industries.
1001-5000 employees
H1B Sponsorship
MSR Technology Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (175)
2022 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase