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FanDuel · 19 hours ago

Workforce Forecasting & Capacity Planning Manager

New York City

Full-time

Hybrid

Mid, Senior Level

$102K/yr - $127K/yr

6+ years exp

FanDuel Group is the premier mobile gaming company in the United States and Canada, seeking a Workforce Forecasting & Capacity Planning Manager. This role leads the strategic forecasting and capacity planning function to ensure optimal staffing and requires a data-driven leader to translate complex data into actionable operational strategies.

Fantasy SportsGamingSports

Responsibilities

Lead the development of short-, medium-, and long-term demand forecasts across business units, using statistical modeling and advanced analytics

Oversee the creation and maintenance of capacity models that align staffing with business objectives, service level goals, and budgetary constraints

Partner with cross-functional leaders (Finance, Operations, HR, and Product) to integrate business initiatives and external factors into workforce planning assumptions

Continuously refine processes to improve accuracy, scalability, and transparency

Lead, coach, and mentor a team of analysts and forecasters/planners, fostering a culture of accountability, innovation, and continuous improvement

Establish clear goals, KPIs, and professional development plans for team members

Encourage collaboration and knowledge sharing across the team to drive operational excellence and efficiency

Serve as a key strategic partner to senior leadership, providing insights and recommendations that influence hiring and staffing

Communicate complex workforce concepts in a clear, compelling way to both technical and non-technical audiences

Lead capacity planning cycles and ad hoc scenario planning

Proactively identify risks and opportunities related to staffing, efficiency, and service delivery—and recommend mitigation strategies

Drive continuous improvement by evaluating existing workforce planning processes and introducing automation or technology enhancements where possible

Implement best practices in forecasting methodology, scenario modeling, and reporting frameworks

Deliver regular executive reports and presentations highlighting forecast accuracy, capacity utilization, and workforce efficiency

Translate data insights into actionable recommendations that drive performance improvements and operational stability

Ensure alignment between forecasted demand, hiring pipelines, and staffing plans across multiple business areas

Qualification

Workforce managementForecasting techniquesCapacity planningAnalytical toolsLeadership experienceStakeholder managementContinuous improvementStrategic thinkingProblem-solvingCommunication skills

Required

Bachelor's degree in Business, Mathematics, Statistics, Economics, Operations Management, or related field

6+ years of experience in workforce management, forecasting, and capacity planning, including at least 2+ years in a leadership role

Expertise with workforce management platforms (e.g., NICE, Verint, Genesys) and strong proficiency in analytical tools (Excel, SQL, Tableau, or Power BI)

Proven ability to lead, motivate, and develop a high-performing analytical team

Exceptional strategic thinking and problem-solving skills

Strong communication and stakeholder management—capable of influencing at all organizational levels

Deep understanding of forecasting techniques, resource planning methodologies, and performance metrics

Continuous improvement mindset with strong operational discipline

Preferred

Experience leading teams in fast-paced, data-driven environments (contact center, shared services, or technology-driven operations preferred)

Knowledge of sports and/or experience working within a heavily regulated industry is a plus

Benefits

We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.

We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards.

Medical, vision, and dental insurance

Life insurance

Disability insurance

A 401(k) matching program

Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation

Paid personal time off

14 paid company holidays

Paid sick time in accordance with all applicable state and federal laws