Concentrix · 1 day ago
Director, Account Management, Automotive
United States
Full-time
Remote
Director/ExecutiveConcentrix is a global technology and services leader that powers the world’s best brands. The Director of Account Management, Automotive is responsible for developing and maintaining strong client relationships, managing account performance, and driving business growth through strategic account planning and collaboration with internal teams.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Builds and maintains strong, long-term relationships with assigned clients
Develops sustainable and profitable strategic account plan that addresses whitespace planning, cross-selling and up-selling opportunities and incorporates the full extent of Concentrix services
Ensures Financial KPIs (revenue, new business signings, gross margin) are met, maximizes the share of TAM (total addressable market) within client(s)
Ensures clients fully benefit from Concentrix Technology offer (internal and Technology Partnerships)
Aligns Concentrix Technology solutions with client’s business opportunities and strategy
Installs collaboratively the necessary account governance with the client and manages this governance framework in accordance with the account needs and contractual obligations
Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account
Proactive Risk Management: mitigating financial, competitive, and technological threats
Achieves exceptional client satisfaction including fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations
Works closely with Client Success, Practices, Catalyst, etc. to ensure consistent, high quality service delivery
Drives development and monitoring of improvement plans if required
Acts as the first point of escalation for clients, addressing inquiries, resolving issues, and providing regular updates, escalating to Portfolio Leaders when necessary
Analyzes market trends and client data to identify growth opportunities and makes informed recommendations to the client
Assists Portfolio Leaders and Sector Leads in developing and executing Portfolio and Sector growth strategies and meeting business objectives
Works closely with Portfolio Leaders, Sector Leads, and other internal teams to align account activities with overall business goals
Leverages internal resources and expertise to deliver high-value and profitable solutions to clients
Collaborates with the broader account team by sharing insights, best practices, and assisting with account-related tasks
Monitors and reports on account performance, tracking key metrics, and reports on progress to Portfolio Leaders
Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings
Prepares and delivers regular reports and updates to clients on account performance and metrics
Stays updated on industry trends, emerging technologies, and best practices in account management
Participates in training and development programs to enhance skills and knowledge
Actively seeks opportunities for professional growth and career advancement within the organization
Qualification
Required
Builds and maintains strong, long-term relationships with assigned clients
Develops sustainable and profitable strategic account plan that addresses whitespace planning, cross-selling and up-selling opportunities
Ensures Financial KPIs (revenue, new business signings, gross margin) are met
Ensures clients fully benefit from Concentrix Technology offer (internal and Technology Partnerships)
Installs collaboratively the necessary account governance with the client
Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account
Proactive Risk Management: mitigating financial, competitive, and technological threats
Achieves exceptional client satisfaction including fulfilling all contractual obligations
Acts as the first point of escalation for clients, addressing inquiries, resolving issues, and providing regular updates
Analyzes market trends and client data to identify growth opportunities
Assists Portfolio Leaders and Sector Leads in developing and executing Portfolio and Sector growth strategies
Works closely with Portfolio Leaders, Sector Leads, and other internal teams to align account activities with overall business goals
Leverages internal resources and expertise to deliver high-value and profitable solutions to clients
Collaborates with the broader account team by sharing insights, best practices, and assisting with account-related tasks
Monitors and reports on account performance, tracking key metrics
Gathers and shares client feedback and insights with internal teams
Prepares and delivers regular reports and updates to clients on account performance and metrics
Stays updated on industry trends, emerging technologies, and best practices in account management
Participates in training and development programs to enhance skills and knowledge
Actively seeks opportunities for professional growth and career advancement within the organization
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
Founded in 1983
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2025-12-26
Hypepotamus
2025-12-24
Company data provided by crunchbase