Steak n Shake · 14 hours ago
Instructional Designer
Nashville, TN
Full-time
Hybrid
Senior Level
5+ years expSteak n Shake is seeking an experienced Instructional Designer to create engaging, performance-driven training for their restaurant and corporate teams. This role involves partnering with Operations and cross-functional teams to deliver learning that enhances execution, guest experience, and retention.
E-CommerceFood and BeverageFood DeliveryRestaurants
Hiring Manager
Tammy Bailey
Responsibilities
Design and develop eLearning, instructor-led training, and job aids for frontline and leadership role
Apply adult learning theory and instructional design models (ADDIE, SAM)
Align training with operational initiatives, menu changes, and promotion
Develop and manage content in the LMS; incorporate video and interactive learning
Evaluate training effectiveness using feedback, LMS data, and field metrics
Partner with Operations to pilot, refine, and roll out training program
Visiting restaurants to observe operations, validate effectiveness, and gather feedback
Qualification
Required
Bachelor's degree in Instructional Design, Education, or related field
5+ years instructional design experience (QSR, retail, or hospitality preferred)
5+ years' experience training frontline hourly teams and managers
Proficiency (3-5 years' experience) with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond)
Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadlines
Data driven mindset with the ability to evaluate learning impact using Kirkpatrick type framework
Knowledge of food safety standards, QSR standards, and hospitality principles
Preferred
Master's degree
Experience in quick-service restaurant (QSR), retail, or hospitality operations
Company
Steak n Shake
OUR VISION: Steak ‘n Shake is a classic American brand and we intend to lead and dominate the premium burger and milkshake segment of the restaurant industry.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$225M2025-09-30Debt Financing· $225M
Leadership Team
Steve May
Chief Financial Officer
Ben Williams
Franchise Partner
Recent News
2026-01-18
Company data provided by crunchbase