Tekgence Inc ยท 2 days ago
CRM Lead - Oracle Fusion
San Jose, CA
Contract
Onsite
Senior Level
5+ years expTekgence Inc is a company focused on CRM solutions, and they are seeking a CRM Lead with expertise in Oracle Fusion. The role involves leading CRM initiatives, managing projects in enterprise environments, and ensuring best practices in customer service operations.
BankingRetailSupply Chain Management
No H1B
Hiring Manager
Himanshu Kashyap
Responsibilities
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments
Qualification
Required
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments
Preferred
Oracle certifications (e.g., Oracle B2C Service Certified)
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud)
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)
Company
Tekgence Inc
We accelerate business transformation by solving complex technology, business and talent challenges.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase