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Eastern Bank PLC. · 2 days ago

Operations Associate I

Newburyport, MA

Full-time

Onsite

New Grad, Entry Level

$24.50/hr - $24.50/hr

Eastern Bank is seeking an Operations Associate I to maintain all operational elements of a small to mid-sized office. The role involves managing cash vaults, auditing negotiable instruments, and servicing retail branch customers while ensuring compliance with security requirements.

BankingCommercialFinancial Services

Responsibilities

Maintains primary responsibility for all operational elements of a small to mid-sized banking office by:

Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank’s cash forecasting system

Serving as the branch’s ATM custodian; ensures it remains stocked, functional, and is balanced daily

Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures

Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements

Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence

Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures

Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:

Opening deposit accounts and taking loan applications for various lending units

Closing consumer loans

Making referrals to other bank business lines and third-party partners

Handling routine account maintenance and other servicing issues

Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances

Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable)

Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration

Qualification

Cash managementCompliance knowledgeCustomer serviceTechnical literacyInterpersonal skillsMulti-taskingBusiness acumenProblem solvingWritten communicationVerbal communication