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Mercy Cedar Rapids · 2 days ago

Manager, Financial Clearance

Cedar Rapids, IA

Full-time

Onsite

Mid, Senior Level

5+ years exp

Mercy Medical Center is an independent, community-based organization supporting the Cedar Rapids area for over 120 years. This position supports Mercy's philosophy of patient-centered care by ensuring payments are posted timely and accurately while providing patients with the opportunity to pay for their services according to Federal and State laws.

Health CareMedical

Responsibilities

Identifies future needs, new technologies and products for applicability to the department and makes recommendations as appropriate

Recommends the integration/utilization of existing systems in conjunction with Technology Services

Manages staffing levels, schedules, employee relations, employee discipline, and performance evaluations

Inputs and monitors Laborworkx administration of employee's time and attendance, staff scheduling, education, and labor productivity

Monitors and evaluates programs for operational effectiveness and makes required changes for continuous improvement

Provides input to administration regarding the feasibility and cost justifications for customer requests and analyzes a number of alternative solutions

Reviews monthly invoices and consults with vendors to provide the most efficient means of communication and departmental operations

Establishes and implements short- and long-term departmental goals, objectives, strategic plans, policies and operating procedures within financial guidelines

Plans and develops the annual capital equipment budget to ensure that departmental services are adequately planned for and provided

Prepares or provides input to preliminary Capital, FTE and operating budgets for MMC business services departments by due date. Meets approved operating expense budget or accounts for any variances with revisions identified for fiscal year

Supervises the quality and training programs

Creates a culture of interdisciplinary and interdepartmental cooperation and communication by motivating staff to continuously improve performance

Provides patient estimates to inform patients of their responsibilities and assurance to comply with all applicable regulations

Maintains and enhances the credit card process to assure all clinics and departments are in compliance an all applicable regulations met

Evaluates productivity measures annually and adjusts standards to optimize effectiveness and efficiency within own department and organization wide

Leads by providing feedback and direction to other segments involved in the revenue cycle

Conducts regular staff meetings to communicate departmental/enterprise issues

Develops and maintains accurate job descriptions and performance standards for all job classifications

Maintains bad debt and bad debt recovery records

Monitors and provides appropriate report updates of receivables and collections

Identifies accounts requiring collection agency or legal action and coordinates collections with third party contractors

Monitors violations of credit policies, provides analysis, conclusion and recommendations, present findings to senior management and suggest actions

Develops and maintains processes and procedures for evaluating customer financials and setting and changing credit lines/limits, as well as credit holds

Generates legal documents used in the credit function

Initiates credits and adjustment to customer accounts within company policy limits

Reconciles transactions and balances to maintain accurate accounts

Analyzes delinquent accounts and prepares report on highest risk accounts including recommendations of resolution

Maintains System Financial Assistance policies and procedures

Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries

Qualification

Cash applicationsCollections experienceHealthcare financial servicesMicrosoft OfficePublic relationsJudgementDependabilityMinimal supervisionInterpersonal skillsWritten communicationVerbal communicationOrganizational skillsTime managementCritical thinkingAttention to detailConfidentialityFlexibilityLifelong learning

Required

Minimum two years supervisory experience required

Minimum five years cash applications & collections experience required

Bachelor's Degree required

Proficient in Microsoft Office products

Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system

Excellent interpersonal skills

Excellent written and verbal communication skills

Excellent public relations and human relations - exemplifies The Mercy Touch

Excellent organizational and time management skills

Critical thinking and attention to detail

Exhibits good judgement

Handles confidential information with discretion and diplomacy

Commitment to life-long learning, e.g. willingness to learn/upgrade skills related to duties

Flexibility and dependability, works well with a wide variety of individuals and leadership styles

Ability to work with minimal to no supervision

Preferred

Prior healthcare experience within patient financial services strongly preferred

Healthcare Financial Management Association or American Association of Healthcare Administrative Management and Elderly Pharmaceutical Insurance Coverage certification preferred