Hyster-Yale Materials Handling · 3 hours ago
Product Information Manager, Aftersales
Greenville, NC
Full-time
Hybrid
Mid, Senior Level
3+ years expHyster-Yale Materials Handling, Inc. is a world-class manufacturer of industrial lift trucks, offering an exceptional opportunity for a Product Information Manager in their Aftermarket Parts Marketing Department. The role involves serving as the subject matter expert for Product Information Management, managing PIM content, and collaborating with various teams to enhance the customer experience and drive sales through effective product data management.
IndustrialManufacturingProduct DesignWholesale
Responsibilities
Serve as the subject matter expert (SME) for PIM, the parts shopping experience, and supporting systems and applications
Stay current on road-mapped Product Information Manager (PIM) system features, functionality, and terminology, and manage updates to ensure the PIM system remains accurate and up to date
Work with a core functional team to ideate and develop new eCommerce features and functionality
Own PIM content for all brand parts and design OE parts go-to-market strategies, including attributes to encourage upselling and cross-selling of parts solutions
Design workflows and roles within PIM to digitalize key commercial aftermarket processes
Manage all PIM content, including product descriptions, use-case studies, and performance comparison strategies to support brand differentiation
Collaborate with eCommerce Operations, IT, and other functions to leverage systems, applications, and data to enhance the customer experience
Establish and maintain harmonized Product Information Management processes across the global HYMH organization
Develop and monitor quality KPIs for product information, including completion rules, status reports, and daily health checks
Partner with IT to review integration and implementation of data feeds, manage data governance, and ensure smooth system administration
Qualification
Required
Serve as the subject matter expert (SME) for PIM, the parts shopping experience, and supporting systems and applications
Stay current on road-mapped Product Information Manager (PIM) system features, functionality, and terminology, and manage updates to ensure the PIM system remains accurate and up to date
Work with a core functional team to ideate and develop new eCommerce features and functionality
Own PIM content for all brand parts and design OE parts go-to-market strategies, including attributes to encourage upselling and cross-selling of parts solutions
Design workflows and roles within PIM to digitalize key commercial aftermarket processes
Manage all PIM content, including product descriptions, use-case studies, and performance comparison strategies to support brand differentiation
Collaborate with eCommerce Operations, IT, and other functions to leverage systems, applications, and data to enhance the customer experience
Establish and maintain harmonized Product Information Management processes across the global HYMH organization
Develop and monitor quality KPIs for product information, including completion rules, status reports, and daily health checks
Partner with IT to review integration and implementation of data feeds, manage data governance, and ensure smooth system administration
A detail-oriented leader who understands the strategic importance of product information in driving sales and customer satisfaction
Skilled in managing complex product data across multiple systems and ensuring accuracy, consistency, and usability
Experienced in eCommerce development, merchandising, and sales feature enhancements for aftermarket parts
Comfortable working cross-functionally with marketing, product management, operations, IT, and external stakeholders
Capable of creating and executing go-to-market strategies that enhance the parts shopping experience
Proficient in developing processes, workflows, and best practices for product data management
Analytical, with the ability to develop KPIs and monitor system health to ensure optimal PIM performance
Adept at identifying and implementing new eCommerce features and leveraging other systems to enhance product attributes
Skilled in training, supporting, and providing resources for system users
Committed to improving the customer journey from parts lookup to check out in the HYMH aftermarket business
Strong knowledge of marketing and promotional strategies
Desired knowledge of a PIM and eCommerce platform
Experience in marketing, master data management, eCommerce, or related fields
Proficiency in market analysis
Skilled in Microsoft Office Suite
Strong project management and organizational skills
Proven written and oral communication skills
Ability to work cross-functionally and build alignment across teams
Experience creating go-to-market product strategies and upsell/cross-sell opportunities
Ability to develop and maintain data governance processes
Preferred
B.S. in Marketing or related field preferred
Without a degree: 5+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience
With a 4-year degree: 3+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience
With an MBA: 2–3 years in marketing, aftermarket, parts sales, project management, business analysis, or related experience
Benefits
Tuition reimbursement
Supportive work environment
Hybrid work option
Opportunities for growth and development
Paid time off
Medical, dental, vision, and life insurance
Employer-sponsored profit sharing
401(k)
Company
Hyster-Yale Materials Handling
Hyster-Yale is a leading globally integrated designer, engineer, manufacturer, seller and servicer
5001-10000 employees
H1B Sponsorship
Hyster-Yale Materials Handling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (7)
Funding
Current Stage
Public CompanyTotal Funding
unknown2012-10-01IPO
Leadership Team
Jennifer Langer
VP, Finance EMEA
Recent News
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2026-01-15
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2025-11-24
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