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Simon Property Group · 2 days ago

Senior Tenant Coordinator

Indianapolis, IN

Full-time

Onsite

Mid, Senior Level

1+ years exp

Simon Property Group is looking for a highly motivated Senior Tenant Coordinator to drive tenant openings and enhance the retail landscape. The role involves managing tenant coordination processes, ensuring timely openings, and collaborating with various departments to facilitate lease execution and project management.

LeasingReal EstateRetail

Responsibilities

Tenant Coordination is the owner and point of contact for all components associated with getting a Tenant’s store open, to include understanding the condition of the space for each deal and pro-actively helping the Tenant or it’s Architect to obtain information on existing conditions and local permitting, inspection and construction special requirements and practices

Effectively self-manage their workload through the regular use of COGNOS reports and actively participating in regional meetings, as evidenced through proper documentation of deal progression and milestones in Status Notes in SSLE, timely follow ups and expedited turnaround times to open Tenants as early as possible, the ability to see the business side of issues and effectively dialog and communicate with the various levels of Leasing and Management

Exhibit leadership qualities including the championing of department initiatives, best practices and processes aimed at improving effectiveness and efficiency by adopting them into their daily work

Provide a high level of customer services to all customers (i.e, Leasing, Legal, Tenants, etc.)

Create and maintain a critical path schedule for all projects to ensure that multiple, simultaneous and sequential tasks are being monitored and executed for timely completion

Provide timely LLW Estimates (including dollars and scope of work) to Leasing, and ensure the Leasing Agent is well versed on the LLW scope and cost so that a deal can be accurately represented to Deal Committee

Effectively utilize exception processes where necessary (Bid Exception, Start Work Before Executed Lease), to accelerate LLW to allow for the earliest possible opening

Be engaged in negotiating LLW or Tenant scope of work to help expedite lease execution by effectively communicating with Leasing and Legal, promptly responding to inquiries and documenting these items via Change Logs in SSLE

Review, comment and approve tenant plans to ensure specific mall criteria for compliance and the best design possible

Push for the best possible design for each deal through the plan review process, and utilize the Tenant Prototype Design program properly

Maintain tenant design criteria manuals for each assigned property, to be used by Tenants to design and build stores that will allow for the best possible design within that shopping center

Identify opportunities to improve, correct or remove language contained in previously negotiated leases that inhibit the earliest possible opening, place the company at risk for loss or place additional economic burden on the company

Ensure that any delivery dates required by a lease with penalties are managed to by monitoring deals in process and escalating any deal that is in danger of missing the delivery date, and proposing solutions to ensure the delivery date is met

Through the course of self-managing, anticipate, recognize and escalate issues to the Division Manager / Director that have a material impact on the company with proposed solutions as applicable

Assist tenants (especially local tenants, high impact tenants and those with little or no construction experience) through the design, permitting and build out process

Escalate and work with the Division Manager / Director to explore solutions involving the potential impact on a center with regard to upcoming events (i.e. major tenant closings, expirations, relocations, renovations that impact design, etc.)

Evaluates their workload and escalate instances where volume is high or if they have capacity to help other team members to the Division Manager/Director

Other duties as assigned

Qualification

Tenant CoordinationArchitectural KnowledgeProject ManagementEngineering Systems FamiliarityCustomer Service AttitudeCommunicationTeam PlayerProblem Solving SkillsNegotiation SkillsTime Management

Required

Excellent verbal and written communication skills required

Familiarity of engineering systems such as electrical, plumbing, sprinkler, FDSC, structural and HVAC (e.g. CW/ HW, conditioned air, multi-zone, RTU, split system, etc.)

A high level of professionalism with a customer service attitude

Team player, self-motivated and excellent time management/ organizational habits. Encourages unity, harmony and teamwork among co-workers

Strong problem solving and negotiation skills