Health Care Service Corporation ยท 4 weeks ago
Infrastructure Service Delivery Analyst
IL - Chicago
Full-time
Hybrid
Entry, Mid Level
$62K/yr - $136K/yr
2+ years expHealth Care Service Corporation is a purpose-driven company that invests in professional development. The Infrastructure Service Delivery Analyst is responsible for building and supporting observability, monitoring, and alerting solutions within the Medicare Technology Operations domain, ensuring high availability and optimal performance of enterprise-level services.
Health InsuranceInsurance
No H1B
Responsibilities
Building and supporting observability, monitoring and alerting solutions within the Medicare Technology Operations domain and the systems they interact with
Work closely with the development and operations teams to build and maintain robust monitoring that will ensure the high availability and optimal performance of enterprise level services
Monitoring, troubleshooting, and resolving any issues that arise
Implementing automation and improvement initiatives to optimize system performance
Qualification
Required
Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience
Knowledge of ITIL v3 framework
Knowledge of ITSM systems
Knowledge of all Infrastructure technologies, including monitoring and event management technologies
Experience with monitoring and logging tools such as Dynatrace, Splunk, Prometheus, or Grafana
Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies
Excellent communication and collaboration skills to work effectively with cross-functional teams
Strong problem-solving and troubleshooting experience, with the ability to analyze and resolve complex technical issues
Supplier management
Infrastructure domain knowledge
Continuous improvement
Incident management
Knowledge of required technologies (incl 3rd party solutions)
Problem Management / RCA
Customer service oriented
Adaptability and ability to introduce / manage change
Drive conflict management in high pressure situations
Performance / metrics-driven decision making
Preferred
Knowledge of containerization technologies (Docker, Kubernetes) and orchestration tools
Experience with cloud native services (AWS and/or Azure) and related observability patterns
Familiarity with continuous integration/continuous deployment (CI/CD) pipelines
Proficiency in scripting languages such as Python, Shell, or Perl a plus
Benefits
Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement
Other incentives
Company
Health Care Service Corporation
Health Care Service Corporation is a customer-owned health insurance company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Manika Turnbull
Senior Vice President & Chief Human Resources Officer
Recent News
Company data provided by crunchbase