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Direct Agents · 2 days ago

Account Supervisor

New York, NY

Full-time

Onsite

Mid, Senior Level

$100K/yr - $110K/yr

5+ years exp

Direct Agents is seeking an experienced Account Supervisor to join their Client Services leadership team. The role involves managing client accounts, developing campaign strategies, and leading a team while ensuring effective communication and performance optimization.

AdvertisingCreative AgencyDigital MarketingDigital MediaDirect MarketingEmail MarketingSocial Media MarketingVideo Advertising

Growth Opportunities

Responsibilities

Supervise and manage assigned client accounts, building effective communication and strong working relationships

Serve as a day-to-day contact for clients, ensuring their inquiries, concerns, and requests are addressed promptly and professionally

Lead client-facing meetings, including quarterly business reviews and strategic planning sessions, to present campaign results, performance insights, and growth opportunities

Proactively identify and monitor potential red flags that may impact campaign performance, client relationships, or overall engagement, ensuring timely solutions

Lead the setup of new client accounts and campaigns, ensuring all elements are optimized for success

Develop comprehensive campaign strategies that align with client objectives and identify opportunities for new channel initiatives

Coordinate the process of retrieving creative assets, building ad copy, managing technical integrations, and QAing previews prior to launch

Oversee end-to-end campaign execution, collaborating with internal teams to ensure smooth launches, alignment with client objectives, and performance optimization

Ensure impeccable use of ClickUp and other project management tools to maintain operational excellence, visibility, and accountability across campaigns

Monitor campaign performance, analyzing data to deliver actionable insights and executive recommendations

Generate reports detailing spend, budgets, and media placements, ensuring accuracy and clarity for client-facing updates

Proactively workshop ideas to improve performance, identify new opportunities, and drive incremental growth

Support the sales and media buying teams by preparing contracts, proposals, and supporting documentation

Identify upsell and cross-sell opportunities by staying informed on client needs and industry trends

Contribute to the development and presentation of solutions in client meetings and new business pitches

Mentor members of the Account Management team, providing clear direction, feedback, and career development support

Lead training sessions for the Account Management team and manage onboarding for new employees

Collaborate across internal teams to ensure alignment, resolve issues, and maintain high-quality client deliverables

Foster a collaborative, solution-oriented work environment that encourages teamwork and knowledge sharing

Qualification

Account managementClient relationship managementCampaign strategyData analysisMS ExcelCommunication skillsLeadershipTime managementAttention to detail