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CTG · 3 days ago

Bilingual (English/Spanish) Call Center Representative

Boca Raton, FL

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

Computer Task Group, Inc is seeking a Bilingual Call Center Representative to provide exceptional customer service in both English and Spanish. The role involves assisting customers with their inquiries, processing payments, and maintaining accurate records in a fast-paced environment.

ConsultingInformation TechnologySoftware

Responsibilities

Deliver exceptional bilingual customer service via phone and email

Listen, empathize, and guide customers to solutions while following company procedures

Process payments, set up recurring payments, and manage account updates

Handle enforcement-related documentation like vehicle passage images, Penalty Charge Notices, appeals, and representations

Keep accurate records of customer interactions and escalations

Meet team goals and individual performance metrics

Qualification

Call center experienceBilingual (English/Spanish)Microsoft OfficeCommunication skillsActive listening skills

Required

Fluent in English and Spanish (verbal & written)

Call center experience required – you know the pace and the pressure

Strong communication and active listening skills

Comfortable using computers, Microsoft Office, and multiple systems

Adaptable, collaborative, and results-driven

Benefits

Benefits start 60–90 days after conversion

Competitive pay + benefits after conversion

Company

CTG

Glassdoor3.8

CTG, a Cegeka company, is at the forefront of digital transformation, offering innovative IT solutions and services that accelerate your strategy and project momentum.

Founded in 1966