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The Paper Store · 1 day ago

Stockroom Specialist

Natick, MA, Natick, MA, US

Full-time

Onsite

New Grad, Entry Level

$15/hr - $22.39/hr

The Paper Store is a family of brands focused on transforming daily routines into joyful escapes. They are seeking a Stockroom Specialist responsible for enhancing customer shopping experiences and managing store inventory operations while maintaining backroom organization and cleanliness.

BabyConsumer GoodsFashionGiftGift CardHome DecorRetailToys

Responsibilities

Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service

Greet and welcome every customer warmly and with enthusiasm

Understand customer needs by asking open-ended questions

Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge

Suggest additional items to build onto sales by utilizing effective selling techniques

Thank the customer sincerely and invite them to return and shop with us again

Be a TPS Brand Ambassador

Build customer loyalty by being friendly, attentive, and respectful of customers

Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required

Professional presentation in attire, demeanor, appearance, and compliance to company dress code

Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team, and business

Enthusiastically participate in training and development utilizing all training resources available

Demonstrate initiative to cross train in all departments to support bench strength in department leadership

Continually train and coach associates in operational tasks, inventory practices, backroom organization, and GUEST service behaviors

Maintain the integrity of the store inventory through proper receiving practices, including; sending and receiving of product, reporting inventory discrepancies in timely manner, processing store damages, research inventory discrepancies etc. while following corporate guidelines

Perform inventory tasks such as correction adjustments, price changes, and stock balancing transfers

Organize and maintain the stock room, storage areas, and bathrooms to meet company standards at all times

Order and maintain supplies while adhering to a corporate issued budget

Ensure communication in regard to operations (Smart Sheet, email, etc.) are acted upon in a timely manner

Ensure IT equipment, i.e., registers and register equipment, computers, electricity, and internet control panels, etc., are running up to standards. Work in conjunction with corporate IT team to resolve equipment issues

After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)

Understand, employ, and educate TPS safety standards

Perform management functions as expected to meet the needs of the business. This may include, but is not limited to opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc

Assist the Store Team Leader to execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events

Complete all other related tasks/projects as required within assigned time frame

Comply with all company policies and procedures