TEKsystems · 20 hours ago
Desktop Support Analyst
Stayton, OR
Full-time
Onsite
New Grad, Entry Level
$23/hr - $29/hrTEKsystems is a leading provider of business and technology services that accelerates business transformation for its customers. They are seeking a customer-focused Desktop Support Technician to provide Tier 1 and Tier 2 technical assistance for end users, troubleshooting hardware and software issues, managing user accounts, and supporting core business applications.
Information Technology
Responsibilities
Provide desktop and helpdesk support via phone, email, and in person, including Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues
Triage and process tickets in the helpdesk system, following established workflows and scripts to ensure timely resolution
Perform Active Directory tasks such as new user setup, password resets, and basic configuration changes
Support Office 365 applications, with a focus on Microsoft Exchange for email configuration and troubleshooting
Deliver exceptional customer service by communicating clearly and professionally with end users and maintaining a positive support experience
Document all work performed in the ticketing system and escalate complex issues as needed
Qualification
Required
Previous experience in desktop and helpdesk support, including ticket management and troubleshooting
Hands-on experience with Active Directory for user account management
Familiarity with Office 365 and Microsoft Exchange
Strong customer service skills and ability to work effectively in a team environment
Excellent problem-solving and communication skills
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase